Perform on-site installation, repair, maintenance and qualifications.
Must be proficient with the use of customer management software to supervise service calls, lead parts inventories, and complete job tasks
Review reports and documentation from customers and inspect malfunctioning product to resolve nature and scope of problem
Analyze review and inspection findings to resolve source of problem, and recommends repair, replacement, or other corrective action
Coordinate problem resolution with engineering, customer service, and other personnel to expediterepairs
Analyze chemistry reports of technical problems to recommend modifications to eliminate future problems
Provide a communication link between the customer and the company to help ensure that effective service is provided to the customer
Develop and conduct training on the safe operations of the equipment and demonstrates skills to trainees, including both team members and customers
Other duties may be assigned
Minimum Qualifications :
High school diploma and Bachelor’s degree or equivalent experience
Effective communication and customer service skills.
Ability to prioritize service requests and produce clear and concise documentation
Ability to work independently within a customer location
Must be available to travel overnight up to 60% within the territory or other areas
Requirements :
- Ability to safely lift 50 Lbs with assistance on occasion and carry 25-30 Lbs continuously throughout the day.
- Ability to bend, squat, stretch, and reach every day in a service function.
- Maintain a valid driver’s license and safe driving record
Preferred Qualifications :
Bachelor’s Degree in Chemistry, Sciences or related field
Hands-on experience with GC, GC / MS.
3 or more years hands-on experience as a Service Engineer, particularly working with analytical instrumentation, on relevant experience
Location : The territory primarily covers Arizona
This position has not been approved for relocation.
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