Scheduler- Cardiology Patient Account Services Call Center

Job Description

The Medical Receptionist I / Scheduler greets and registers incoming patients in the practice management system, and collects / enters demographic and insurance information with a high degree of accuracy.

The position confirms and schedules appointments, collects copayments, and verifies insurance. The position explains financial requirements to patients or responsible parties and enters payments into the practice management system.

The position receives incoming telephone calls in a prompt, courteous, and professional manner. The Medical Receptionist I may also be responsible for processing and following up on referrals that are generated by the providers.

The position may initiate requests for authorization of patient services, verifies benefits, enters / documents authorizations, and communicates status of authorizations to medical staff.

The position may schedule referral appointments for tests, procedures, and follow-up.

Responsibilities

• Greets visitors or patients and directs them as appropriate using the mission, vision and values of Baptist Health Care.
• Enters all patient demographics into the practice management system and continually maintains patient information in the patient record.
• Accountable for appointments and scheduling patients properly on the days and times specified, as well as reminding patients of appointments.

May be responsible for duties including, but not limited to, the following : coordinates and schedules appointments, ensures appointment reminders and online appointment requests are managed timely, and follows up with patients who "no-show" to reschedule appointment.

• Receives and routes incoming telephone calls in a prompt, courteous, and professional manner.
• Operates a variety of office equipment effectively.
• Verifies health insurance eligibility and understands copays, co-insurance and deductibles, as applicable.
• Explains financial requirements to patients or responsible parties and collects patient financial portions (copays / coinsurance), as applicable.
• Reconciles daily charges and payments with high degree of accuracy, as applicable.
• Responsible for smooth coordination and documentation of patient referral information, as applicable.
• Responsible for obtaining prior authorizations for procedures, as applicable.
• Works closely with Baptist Medical Group representatives, insurance companies, patients, and family members.

Qualifications

Minimum Education

High School Diploma or Equivalent Required

Required Skills, Knowledge and Abilities

• Must have good communication skills verbally and written.
• Skill in organizing work, making assignments, and achieving goals and objectives.
• Ability to prioritize work.
• Skill and confident with use of computers and related software applications.
• Be able to make recommendations and handle complaints and requests in a professional and calm manner.
• Ability to provide excellent customer service.

About Us

Baptist Health Care is a not-for-profit health care system committed to improving the quality of life for people and communities in northwest Florida and south Alabama.

The organization includes three hospitals, four medical parks, Andrews Institute for Orthopaedic & Sports Medicine, and an extensive primary and specialty care provider network.

With more than 4,000 team members, Baptist Health Care is one of the largest non-governmental employers in northwest Florida.