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Patient Services Representative
Patient Services RepresentativeCorewell Health • Grand Rapids, MI, US
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Patient Services Representative

Patient Services Representative

Corewell Health • Grand Rapids, MI, US
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Patient Services Representative

As a Patient Services Representative with Corewell Health, you'll play a vital role in delivering top-notch healthcare service to our patients. You'll work as part of a team to provide registration, concierge, and clerical services. The service you provide in the role will make a real difference in the lives of those we serve.

Position details : full-time 5 days per week, night shift 11 p.m. to 7 a.m. Position will support the Imaging Support Services department. Days worked will be Sunday, Monday, Tuesday, Wednesday, and Thursday, with an on-call rotation every other Saturday. This is a hybrid position - will need to be onsite at least every Sunday and Monday and when needed to cover absences or PTO. Initial training takes 7 weeks, and will be 100% onsite.

Essential Functions

  • Responsible for complex patient / customer problem solving, including high level discernment when registering patients in treatment rooms.
  • Performs administrative functions, including, but not limited to : assists with patient check-out; schedules patient appointments, incoming / outgoing referrals, in office procedures, surgeries and tests, including medical record review of incoming referrals; maintains and modifies provider template; navigates external patient referral portals; reconciles multi-department deposit.
  • Obtains insurance authorizations and / or verifies that prior authorization has been obtained; assists with retroactive insurance denials / appeals.
  • Responsible for complex EMR / EHR scanning and Right Fax faxing and uploading to EPIC.
  • Assists with training new team members utilizing standard work.
  • Ability to perform the role of Patient Services Representative, Associate when necessary.
  • Actively participates in safety initiatives and risk mitigating measures where appropriate and completes all position and unit safety related competencies and requirements on a timely basis.

Qualifications

Required :

  • High School Diploma or equivalent
  • 2 years of relevant experience insurance billing, access management, patient financial services, electronic health records, lab service support or other related experience

    • About Corewell Health

    As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement - to improve health, instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence.

    How Corewell Health Cares For You

    Comprehensive benefits package to meet your financial, health, and work / life balance goals.

    On-demand pay program powered by Payactiv

    Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!

    Optional identity theft protection, home and auto insurance, pet insurance

    Traditional and Roth retirement options with service contribution and match savings.

    Primary Location : SITE - Butterworth Hospital - 100 Michigan St - Grand Rapids

    Department Name : Imaging Support Services - Imaging Services - Corporate

    Employment Type : Full time

    Shift : Night (United States of America)

    Weekly Scheduled Hours : 40

    Hours of Work : 11 p.m. to 7 a.m.

    Days Worked : Sunday, Monday, Tuesday, Wednesday, Thursday

    Weekend Frequency : Every weekend

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    Patient Service Representative • Grand Rapids, MI, US

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