Data Analyst

This role responsible for collecting, processing, analyzing, and interpreting large datasets to provide actionable insights and support informed decision-making across the organization.

Data analyst will work closely with stakeholders from various departments to understand their data needs and deliver valuable insights that drive business growth and efficiency.

Responsibilities;

Data Collection, Processing and Analyses :

• Gather and collect data from multiple sources, including databases, spreadsheets, and other data repositories.
• Conduct in-depth analysis of after-sales data to identify trends, root causes of issues, and areas for improvement.
• Develop and implement data pipelines and automation processes to streamline data collection and processing workflows.
• Apply statistical methods and data mining techniques to identify trends, correlations, and insights within the data.
• Develop and apply predictive models and other analytical techniques to uncover actionable insights and solve business problems.
• Analyze service request data to identify recurring issues and develop strategies to address them proactively.

Data Visualization and Reporting :

• Create compelling data visualizations and reports to communicate key findings and insights to stakeholders.
• Utilize data visualization tools to present complex data in a clear and understandable manner.
• Collaborate with cross-functional teams to understand their data requirements and deliver insights-driven solutions.
• Act as a trusted advisor to stakeholders, providing data-driven recommendations and insights to support strategic decision-making.
• Conduct root cause analysis to identify underlying factors.
• Attributes;
• Strong analytical skills to effectively analyze large datasets, identify patterns, trends, and anomalies, and derive actionable insights from complex data.
• Proficiency in using Microsoft office - Excel's built-in analysis tools
• The ability to prioritize tasks, manage deadlines, and work efficiently is essential for handling multiple projects and delivering insights in a timely manner.
• Strong written and verbal communication skills.
• Strong problem-solving skills are necessary for identifying root causes of after sales related issues, developing data-driven solutions, and optimizing processes.
• To convey expectations, provide feedback, and ensure alignment with organizational goals.
• Strategic thinking abilities to develop and implement long-term plans for improving organization and develop plans.
• Having a keen eye for detail is essential for ensuring data accuracy, detecting errors, and maintaining data integrity throughout the analysis process.

Requirements

• Bachelor's or Master's degree in Computer Science, Statistics, Mathematics, Economics, or a related field.
• At least five years of experience as a Data Analyst or in a similar role, with expertise in data analysis, statistical modeling, and data visualization.
• Strong analytical and problem-solving skills, with the ability to translate business requirements into data-driven solutions.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and stakeholders.

Schedule :

Monday-Wednesday : In-Office

Thursday-Friday : Remote Option

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Short Term & Long Term Disability
• Work From Home
5 days ago