A company is looking for a Senior Manager, WW Customer Support Operations & Programs.Key ResponsibilitiesOversee daily operations of the customer support organization to ensure efficiency and effectivenessLead and manage key programs aimed at improving customer support processes and outcomesCollaborate with senior leadership to develop and execute strategic plans for the customer support organizationQualifications & EducationBachelor's degree in business administration, Operations Management, Engineering, or a related field preferred;
MBA is a plus8+ years of experience in business operations, program management, or a similar role, preferably in a customer support environment4+ years of direct people management experience5+ years leading large and complex cross-functional projects with proven outcomesProficiency in using project management tools and operational practices
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