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Retail Sales Keyholder

Retail Sales Keyholder

CuyanaSan Francisco, CA, US
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Retail Sales Keyholder

Cuyana is looking for a full-time Retail Sales Floor Lead (Keyholder), for our Fillmore store location. As a key member to our retail store leadership team, the Sales Floor Lead will maintain personal goals, guide junior team members, create a welcoming retail experience, and ensure consistent day-to-day business operations to help drive the success of the business.

FT Benefits : Medical, dental, vision, life, disability; vacation, sick, and holiday pay; commuter benefit, 401k, bonus, product incentive program, and generous employee discount.

Responsibilities

  • Achieve Sales and KPI targets. Take ownership of delivering strong results; focusing on individual and team goals
  • Foster exceptional in-store experiences by modeling The Cuyana Customer Journey - Retail Experience and providing on-the-floor direction and coaching to associates.
  • Develop and maintain loyal client relationships through approved outreach methods
  • Provide customized virtual and in-person styling services through appointments
  • Proactively reach out to customers about new product launches and brand information
  • Demonstrate expertise in product and brand knowledge / story
  • Support the management team in generating new sales opportunities and engaging with clients

People

  • Supervise sales floor during manager absence, ensuring client engagement, sales achievement, and task completion
  • Ensure team members are aware of shift goals and support them in achieving them
  • Assist management team in training new associates on customer service standards, product knowledge, and POS
  • Demonstrate honest and effective communication while delivering and receiving feedback
  • Promote a respectful and productive team culture by helping to de-escalate and resolve conflicts when necessary
  • Operations

  • Follow opening / closing procedures and ensure compliance with Cuyana policies
  • Manage inventory tasks, including shipping & receiving and product processing
  • Maintain store appearance and organization
  • Monitor stock levels, restock products, and ensure visibility on the sales floor. Operate the POS and resolve discrepancies
  • Delegate tasks to the team and manage sales floor coverage
  • Cuyana Community (help teammates during peak season, support retail events or community events)
  • Responsibilities may change based on business needs
  • Requirements

  • 2+ yrs retail experience, 6+ mos leadership exp in a sales driven environment; Apparel / accessories contemporary brand experience a must; Luxury / Clienteling experience a plus
  • Proven ability to lead a product and customer centric sales environment
  • A connection to Cuyana's Fewer, Better philosophy
  • Professional attitude, strong work ethic and ownership over role
  • Team player who thrives in a fast paced environment
  • Strong leadership, organization, written and verbal communication skills
  • Capable of handling difficult customer conversations
  • Technology savvy
  • Flexible work schedule - weekends, evenings, events, holidays
  • Able to bend, reach, lift, and move product; Able to carry boxes 25 - 30 lbs
  • A Connection to Our Values

    We look for mission and values-aligned candidates who respect each other and foster an open and supportive environment. We are a team of highly motivated team players who thrive in fast-paced, nimble environments.

  • Cultivate Community you are honest, inclusive and always willing to lend a hand
  • Create Excellence you are accountable, decisive and drive for results
  • Build & Evolve you are curious, look to push the status quo by bringing new solutions, and seek feedback along the way
  • The hourly pay range for this role is $22-$27 / hr. Starting rate is based on experience, qualifications, and skills relative to the role requirements.

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    Keyholder • San Francisco, CA, US

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