Surgical Scheduler, Gastroenterology

Surgical Scheduler

We are seeking a full-time, 40-hour Surgical Scheduler to support our Gastroenterology practice onsite, Monday through Friday 8 : 30AM to 5 : 00PM but we are flexible on the schedule! The Surgical Scheduler provides a broad level of administrative support to a physician, medical practice or clinic for patient care and administrative activities related to surgery scheduling for endoscopies and colonoscopies at our office! We are looking for well-rounded customer service professional to join our collaborative surgical scheduler team! In this role, the Surgical Scheduler :

• Works independently to complete job responsibilities and tasks, and work with the physician, staff members and management to ensure a quality-based, customer-focused flow of work.
• Provides a high level of coordination and office support to meet physician needs.
• Uses discretion and judgment to organize priorities, complete tasks and handle confidential patient information.
• Demonstrates a comprehensive understanding of the scheduling system and any updates to the system.
• Adheres to all departmental, administrative, hospital policies and procedures, and customer service standards 100% of the time.
• Performs all duties in an independent manner using appropriate judgment in referring problems and questions to their supervisor.
• Possesses the ability to communicate effectively with a variety of people in person, on the phone, and via email.
• Requires the ability to work with a minimum of supervision and perform under high pressure.

Education : High School Diploma or Equivalent required.

Experience : Customer service work experience, specifically in a contact / call center environment 0-1 year required and Experience in a medical office or health care setting, with Epic experience 0-1 year preferred.

Knowledge, Skills and Abilities :

Additional Job Details :

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

Mass General Brigham Medical Group Western Massachusetts, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and / or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at 857-282-7642.