Chief Operating Officer

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JOB SUMMARY

The Chief Operating Officer (COO) provides vision, leadership, engagement and organizational direction and management to Aspirus St.

Luke’s (ASL), its clinical service programs, departments and functions. This position ensures strategies within areas of accountability are in alignment with the ASL Strategic Plan and imperatives.

The COO is engaged in and accountable for leadership and management of the functions assigned under the direction of the President and acts as a surrogate leader in the absence of the President.

MINIMUM QUALIFICATIONS

• Education : Masters Degree in Business, Healthcare Administration or other related field.
• Experience : Ten (10) years of progressively more responsible healthcare leadership experience, preferably within a tertiary care setting.
• Licensure / Certification / Registration : N / A

PREFERRED QUALIFICATIONS

• Education : N / A
• Experience : A minimum of ten years of assigned responsibility for clinical departments, as well as familiarity with program management, clinical outreach, quality, and process improvement is ideal.
• Licensure / Certification / Registration : N / A

KNOWLEDGE, SKILLS AND ABILITIES

• Knowledge of current trends in Ambulatory Care management; knowledge of principles and methods of administration, leadership and management;
• demonstrated skill in verbal and written communications; knowledge of generally accepted personnel practices; current legal parameters of Ambulatory Care practice;
• knowledge of budgeting and financial accountability; ability to plan and organize appropriate activities of Ambulatory Care, evaluate outcomes and assure quality through implementation of identified changes needed;

ability to facilitate groups specified goals; ability to establish and maintain productive working relationships with appropriate Hospital, Ambulatory Care and medical staff.

Ability to work independently, organize and manage multiple tasks / priorities and meet deadlines. Knowledge of Ambulatory Care scheduling, registration, reimbursement, billing and documentation.

Proficiency with PCs, Windows, Microsoft Office (Word, Excel, Project). Excellent verbal and written communication skills, teaching ability and problem solving skills.

Professionally motivated. This position requires occasional travel, which may include overnights and weekends sufficient to handle the responsibilities of the position.

• READING : Advanced : Ability to read, analyze, and interpret the most complex documents. Ability to respond effectively to the most sensitive inquiries or complaints.
• WRITING : Advanced : Ability to write speeches and articles for publication that conform to prescribed style and format.
• SPEAKING : Advanced : Ability to effectively present information and respond to questions from groups of managers, top management, public groups, clients, customers, and the general public.
• MATHEMATICAL SKILLS : Intermediate Skills : Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals and to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.

Ability to compute rate, ratio, and percent and to draw or interpret bar graphs to apply concepts of basic algebra and geometry.

REASONING ABILITY : Advanced Skills : Ability to define and solve problems, collect data, establish facts, draw valid conclusions and deal with a variety of concrete and abstract variables in situations where only limited standardization exists.

Ability to interpret a variety of instructions in mathematical or diagram form and deal with several abstract and concrete variables.

PHYSICAL DEMANDS AND ENVIRONMENT

• PHYSICAL DEMANDS :
• Ability to talk, hear, sit and reach for a period of eight (8) hours
• Stand - Occasionally Under 1 / 3 (1-2.5 hours)
• Walk - Occasionally Under 1 / 3 (1-2.5 hours)
• Sit - Continuously Over 2 / 3 (5.5 8 hours)
• Use hands to finger, handle, or feel - Continuously Over 2 / 3 (5.5 8 hours)
• Reach with hands and arms - Occasionally Under 1 / 3 (1-2.5 hours)
• Stoop, squat, kneel, or crouch - Occasionally Under 1 / 3 (1-2.5 hours)
• Bending-repetitive forward - Occasionally Under 1 / 3 (1-2.5 hours)
• Talk or hear - Continuously Over 2 / 3 (5.5 8 hours)
• LIFTING REQUIREMENTS :
• Up to 10 pounds - Frequently 1 / 3 to 2 / 3 (2.5 -5.5 hours)
• Up to 25 pounds - Occasionally Under 1 / 3 (1-2.5 hours)
• WORK ENVIRONMENT : Typical Noise Level - Moderate noise (examples : business office with computers and printers, light traffic)

Location : St. Luke's · 01 Administration

Schedule : Full-time, Days

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