Federal Work Study - Technology Helpdesk

Job Title : Federal Work Study - Technology Helpdesk

Location : Georgia Gwinnett College

Regular / Temporary : Temporary

Full / Part Time : Part-Time

Job ID : 274164

About Us

Since our founding in 2005, Georgia Gwinnett College (GGC) has been dedicated to providing an exceptional educational experience to our students.

At GGC, we believe that our students' success is our success, and we are committed to creating a culture that supports and uplifts them throughout their academic journey.

As a member of our faculty or staff, you will become part of a dedicated and passionate community of educators and professionals.

Together, we work towards a common goal of empowering our students to achieve their full potential, both academically and personally.

We take pride in our student body, which represents a multitude of backgrounds, perspectives, and experiences. Whether you are involved in teaching or providing essential services, your contribution will make a significant impact on the lives of our students and the broader community.

In addition to our commitment to student success, we also value the well-being and professional growth of our employees. We offer a comprehensive benefits package, designed to support the needs of our faculty and staff.

From competitive compensation to health and wellness programs, and professional development opportunities to work-life balance initiatives, we strive to create an environment where everyone can thrive and feel valued.

Located in the thriving community of Gwinnett County, GGC offers a rich cultural and social landscape that enhances the overall college experience.

Our backdrop is a beautiful, modern 260-acre campus located just 30 miles northeast of downtown Atlanta. Our students and employees benefit from the close proximity to various local amenities, including shopping, dining, entertainment, and outdoor recreational opportunities.

This vibrant community serves as an extension of our campus, providing a stimulating environment for personal and professional growth.

Join GGC and become part of a dynamic team that plays a pivotal role in shaping the lives and celebrating the achievements of our students.

Together, let's make a positive impact and empower the next generation of leaders.

Job Summary

The Technology Helpdesk Student Assistant will report to the Technology Helpdesk department which provides technology assistance to GGC end users including staff, faculty and students.

The Technology Helpdesk is seeking bright, energetic students to support the Test position. As a student representative of the Technology Helpdesk, the student in this position will help primarily end users using GGC computers, various applications, technology equipment set up, and answering incoming Helpdesk phone calls.

Responsibilities

• Create and submit tickets using the Helpdesk ticketing system
• Receive incoming Helpdesk phone calls while providing technology support over the phone
• Assist users with computer login issues and troubleshoot issues on GGC wireless network
• Assist users with Microsoft Office and other standard desktop applications supported by GGC Technology Helpdesk
• Assist GGC faculty, staff and students with accessing and troubleshooting Email, MyCourses (D2L / Brightspace), and Banner
• Assisting users with backing up materials to various removable media (flash drives, etc.)
• Assist users with the use and troubleshooting of multi-function printers and copiers
• Assist with movement of technology equipment from one building to another on GGC campus
• Maintain general tidiness, upkeep and organization in GGC Technology Helpdesk
• Perform other duties as required

Required Qualifications

• Must have Federal Work Study award.
• Must be enrolled a minimum of 6 credits at Georgia Gwinnett College.
• Must be in good academic standing and maintain good academic standing for the duration of employment.
• Must be in good conduct standing with the Office of Student Integrity and maintain good conduct for the duration of employment.

Preferred Qualifications

• Knowledge in Higher Education industry (technical and business).
• Troubleshooting various technology issues.
• Time management and organization.
• Experience using computers in a networked environment.
• A relatively high level of skill and experience using Microsoft Windows and Microsoft Office products including Word, PowerPoint and Excel.
• Familiarity with Internet Explorer, Chrome, and Firefox web browsers, including how to clear the cache, turn off / on popup blockers and making general settings changes.
• Knowledge of commonly used computer terminology.
• Ability to change default printers and other default settings as necessary.
• Ability to patiently understand and diagnose computer and software related problems and suggest solutions.
• Ability to add, retrieve and utilize information from our internal Wiki page.

USG Core Values

The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office.

Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards.

More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https : / / www.

usg.edu / policymanual / section8 / C224 / #p8.2.18 personnel conduct .

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https : / / www.

usg.edu / policymanual / section6 / C2653 .

Conditions of Employment

Hiring is contingent upon eligibility to work in the United States and proof of eligibility will be contemporaneously required upon acceptance of an employment offer.

Offers of employment are contingent upon completion of a background investigation including a criminal background check demonstrating your eligibility for employment with Georgia Gwinnett College (GGC).

Eligibility of employment is determined by GGC in its sole discretion, and includes but is not limited to confirmation of credentials and employment history reflected in your application materials;

and, if applicable, a satisfactory credit check. Applicants may be subject to a pre-employment drug test.

Offers are subject to the applicable federal laws, state laws, statutes, rules and regulations of this institution, and to the bylaws and policies of the Board of Regents (BOR) of the University System of Georgia (USG), which are available for your inspection upon request.

Equal Employment Opportunity

Georgia Gwinnett College is an equal employment, equal access, equal educational opportunity, and affirmative action institution.

GGC does not discriminate on the basis of race, color, creed, age, religion, national or ethnic origin, sexual orientation, gender identity or expression, sex (including pregnancy or childbirth), veteran status or military status, genetic information, or disability in employment or admission or access to its programs and activities, as required by Title IX.

Inquiries including anyone who feels they have been discriminated against should contact the Office of Equal Opportunity and Title IX compliance and direct concerns to the GGC Title IX Coordinator, Building B, Suite 3700, [email protected] or (678) 407-5085.

For individuals requiring disability-related accommodations for participation in any event including the application, interview process, or to obtain print materials in an alternative format, please contact HR Payroll and Benefits at (678) 407.

5054 or email [email protected].

Other Information

Due to the volume of applications, applicants may not receive a reply from the College unless an applicant is selected for an interview.

Review of applications will continue until positions are filled. Georgia is an open records state.