Lead Sales and Service Associate

Description

• Work is generally performed in a retail store environment with 90-95% of time spent in the location. Position may require occasional domestic or international travel.
• Accountable for meeting and exceeding goals for customer experience and reputation, store revenue and profitability.
• Identifies and resolves store issues, informing or escalating as appropriate to the Store Manager.
• Drives operational compliance of procedures and policies with indirect associates; informs store manager of any gaps in compliance and performs follow-up with indirect associates to ensure opportunities are addressed.
• Responsible for ensuring that all indirect associates are highly knowledgeable on client products and services; ensures associates possess the soft skills necessary to educate and empower consumers.
• Models effective sales and support behaviors by spending time on sales floor; observes associate / customer interactions and provides in-the-moment coaching, or recognition accordingly;

performs role plays with associates to demonstrate what good looks like .

• Responsible for ensuring location maintains store standards for merchandising, product functionality, asset protection, and safety;
• supports store merchandising and marketing resets are executed according to standards and guidelines; supports team with basic fixture and display troubleshooting;

ensures any malfunctioning displays are replaced in a timely fashion.

• Will provide visibility and guidance on performance goals; will coach and develop the indirect team to ensure sales objectives are met.
• Communicates specific event promotions, tactics, and sales objectives.
• Proactively identifies opportunities to improve store operations or customer experience and develops solutions with Store management team.
• Responsible for ensuring all escalated customer service issues are resolved.
• Is a point of contact to support and provide guidance to all indirect associates related and will work directly with the store management team and indirect support team to resolve concerns or issues timely.
• Communicates effectively between the store management team and the indirect support team on all questions, concerns or improvements needed.
• Performs work under time schedules and stress which are normally periodic or cyclical, including time sensitive deadlines.
• Position requires a variable work schedule and will require some work on evenings and weekends and may require working additional hours during product launches and holiday shopping season.
• Position requires a consistent commitment to policies and procedures including but not limited to attendance, confidentiality, conflict of interest, and ethical responsibilities.

Qualifications :

• 3 - 5 years of experience managing a high-volume retail store with experience in the consumer electronics or telecommunications industry required.
• Previous management experience in one or more retail disciplines including sales management, merchandising, social media, operations, inventory / asset protection and / or customer service.
• Previous success managing high visibility / Flagship retail locations is strongly preferred.
• High school diploma or equivalent required; Bachelor's strongly preferred.
• Demonstrated strong written and verbal communication skills including a proven ability to write in a clear and grammatically correct manner.
• Experience in coaching and giving timely and relevant feedback to peers or direct reports.
• Highly effective facilitation skills with the ability to provide relevant examples to leadership at all levels within the field sales team organization.
• Ability to understand the meaning and implications of KPIs and ability to use business analysis to generate, evaluate, and act on strategic options and opportunities.
• Ability to meet or exceed deadlines will little to no rework needed.
• A positive Solve for Yes attitude, and solutions-oriented approach to business.
• Excels in judgement for balancing competing priorities and advance the initiative / projects with the highest impact to the business.
• Breaks down projects into appropriate initiative and actions with relevant milestones and timelines. Focuses on highest priorities and sets aside less critical tasks.
• Works cooperatively with others across the organization to achieve shared objectives.

Physical Requirements :

The movement and transportation of equipment is typically under 25 pounds.

What You Can Expect From 2020 Companies

We welcome every voice, and we are committed to building a truly inclusive environment where your differences are not just welcomed, they are celebrated.

We are always identifying opportunities to encourage our team to be their authentic selves, while working to provide a best-in-class experience for our employees.

Whether that’s paid holidays, long-term career pathing options, personal development opportunities or professional stretch assignments, you can expect 2020 Companies to support you.

2020’s Commitment

We are committed to creating a diverse and inclusive organization and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity.