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Insurance Verification Specialist - Remote

Insurance Verification Specialist - Remote

Globe Life Inc.USA, Texas, McKinney
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Job Description :

Insurance Verification Specialist - Remote

Primary Duties & Responsibilities

Insurance Verification Specialist

The Quality Assurance Department is responsible for verifying life and health insurance applications directly with potential customers. It is a vital part of our Company's New Business and Underwriting process. The information you verify and gather directly relates to determining whether the Company will decline or issue a policy.

Summary Job Description :

We're looking for outgoing, hardworking individuals who are self-starters, can work independently and are detail oriented. As a Verification Call Center Representative you'll handle inbound and outbound telephone calls with potential customers and accurately document the information on the appropriate database. You must have a positive, helpful attitude with customers to quickly gather information and record it. There is no cold calling and no phone sales. Friendly, casual work environment with full-time and part-time positions available.

Excellent earning potential - hourly wage plus bonus based on performance.

Primary duties & responsibilities :

  • Daily

Maneuver within the Quality Assurance database and conduct appropriate assessments on what additional information or verification is needed

  • Ability to handle inbound / outbound calls to potential customers - verify and document required information to finalize applications for underwriting assessment.
  • Accurately document the information
  • Properly document non-contact attempts within the Quality Assurance Database
  • Be able to properly explain the application process to potential customers
  • Accurately and thoroughly complete additional paperwork when needed
  • Maintain appropriate levels of communication with supervision regarding actions taken within the Quality Assurance database
  • Transfer calls to appropriate department as needed
  • Successfully meet the minimum expectation for departmental key performance indicators (K.P.I's)
  • Reliable and predictable attendance of your assigned shift
  • Ability to work Full-Time and / or Part-Time based on the specific position for which you're applying
  • Occasional

    Be enlisted in special projects that encompass making numerous outbound calls, recording activities requested by / from customers, etc.

    Required Skills

  • Bilingual English and / or Spanish Preferred
  • Minimum typing requirement of 35 wpm
  • Excellent oral and written communication
  • Superior customer service skills required - friendly, efficient, good listener
  • Proficient use of the computer, keyboard functions and Microsoft Office
  • Ability to multi-task
  • Knowledge of medical terminology and spelling a plus
  • Ability to work under pressure
  • Excellent organization and time management skills
  • Must be detail-oriented
  • Have a desire to learn and grow within the Company
  • Location : McKinney, Texas

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    Insurance Verification Specialist • USA, Texas, McKinney

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