Patient Coordinator
As a Patient Coordinator, you will be the first point of contact for patients visiting or calling the dental office. Your primary responsibility is to provide exceptional customer service by greeting patients, scheduling appointments, managing patient records, and handling general administrative tasks.
You will play a vital role in ensuring the smooth operation of the dental practice and maintaining a positive patient experience.
Responsibilities :
Provide a warm and friendly welcome to patients as they arrive at the dental practice.
Ensure a comfortable and inviting waiting area for patients.
Maintain a professional and courteous demeanor when interacting with patients.
Schedule appointments for patients, considering their preferences and the availability of dental staff.
Confirm and remind patients about upcoming appointments via phone or other communication channels.
Coordinate with dental staff to manage the appointment calendar efficiently.
Collect and update patient information accurately, including personal details and medical history.
Create and maintain patient records in the dental practice management system.
Ensure patient records are kept confidential and comply with privacy regulations.
Verify and update patient insurance information.
Calculate and collect co-pays, deductibles, and other payments from patients.
Process insurance claims and coordinate with insurance providers for billing inquiries or issues.
Respond to patient inquiries via phone, email, or in person, providing information about dental services, appointment availability, and general practice policies.
Provide clear instructions to patients regarding pre-appointment preparations, forms, and paperwork.
Maintain the cleanliness and organization of the reception area. Coordinate with dental staff to ensure a smooth patient flow and optimize scheduling efficiency.
Communicate effectively with dental hygienists, assistants, and dentists regarding patient arrivals, emergencies, or changes in scheduling.
Requirements :
High school diploma or equivalent; additional education or certification in healthcare administration or related field is a plus.
Proven experience as a receptionist or in a customer service role, preferably in a dental or healthcare setting.
Excellent interpersonal and communication skills to interact with patients, colleagues, and third-party stakeholders.
Proficient in using dental practice management software and general office applications (e.g., MS Office, email, appointment scheduling systems).
Strong organizational and multitasking abilities to handle multiple priorities in a fast-paced environment.
Attention to detail and accuracy in maintaining patient records and managing financial transactions.
Knowledge of dental terminology, procedures, and insurance processes is desirable.
IND8
GEDC is committed to diversity and inclusion and is proud to be an equal opportunity employer. All qualified applicants are welcomed and encouraged to apply.
advertiserId % %% category %%
Patient Services Coordinator - Front Office- Tampa Palms
Our Patient Services Coordinators (PSCs) support our clinicians as they strive to serve their patients using research-driven treatments to provide relief and restoration of their normal life. Your Responsibilities as a Patient Services Coordinator. With points of service across the US, we work to cr...
Patient Coordinator
The Patient Coordinator is responsible for performing a variety of customer service and patient care tasks to ensure a positive patient experience. Ensures documentation and patient records are prepared and organized. Ensures patients have a clear understanding of what to expect during and after the...
Patient Services Coordinator - Front Office- North Westchase
Our Patient Services Coordinators (PSCs) support our clinicians as they strive to serve their patients using research-driven treatments to provide relief and restoration of their normal life. Your Responsibilities as a Patient Services Coordinator. With points of service across the US, we work to cr...
Patient Representative Coordinator
A Patient Representative Coordinator serves patients and Medical Location staff by identifying the best method to schedule patients' flow to the clinic based on predetermined appointment arrangements to allow the medical center to serve an adequate number of patients. When scheduling appointments, P...
Patient Services Coordinator
As a Patient Services Coordinator at CORA, you’ll be a vital part of our clinic support team by providing and exceptional customer service. Verify patient insurance for outpatient therapy benefits (applicable locations only). Scan patient insurance cards, ID cards, and all other pertinent paperwork ...
Patient Representative Coordinator (51113)
A Patient Representative Coordinator serves patients and Medical Location staff by identifying the best method to schedule patients' flow to the clinic based on predetermined appointment arrangements to allow the medical center to serve an adequate number of patients. When scheduling appointments, P...
Patient Coordinator
Aspen we call Patient Experience Coordinator, you will have the opportunity to give back to communities and positively affect patients’ lives. Provide superior patient service with compassion and care in accordance with patient needs, company policies and procedures, government regulations, and dent...
Patient Representative Coordinator (46375)
Welcomes and greets patients/clients/visitors to the department in a manner that is helpful and friendly; determines purpose of visit and direct patients/clients/visitors to appropriate person or department(s). Helps patients answer any concerns and works with Office Manager to resolve patients inqu...
Patient Registration Coordinator Urgent Care
The value you’ll bring to the team:** + Drives customer service initiatives by creating and owning the patient experience + Answers telephone, responds to patient questions/concerns to ensure prompt accurate resolution is achieved and is able to handle various job tasks simultaneously + Communicates...
RN, Care Coordinator (Pediatric & Adult Patients)LifePath Hospice
Completes clinical admissions for all Company services including, but not limited to:Explains services to potential patients/families and addresses questions regarding patient fears, physical limitations, while putting the patient/family at ease; presents services in an empathetic and compassionate ...