Summary
- Work closely with business partners to understand business processes, goals and gaps.
- Collaborate with GTM development team and other business analysts in the planning, prioritization, design, development and deployment of new projects & system enhancements.
- Responsible for understanding business requirements and creating documentation as needed; i.e. Business requirements documents (BRDs), process flows, business cases, gap analysis (as is vs.
to be), functional design documents etc.
- Leverage business knowledge and expertise to identify opportunities for process improvements.
- Analyze and initiate configurations and customization of the Salesforce system and participate in the change management and go live support processes.
- Facilitate review sessions with functional owners, subject matter experts and end-user representatives.
- Coordinate and perform system testing to ensure requirements are met. Work closely with project team during user acceptance testing (UAT);
including tracking issues through to resolution and securing end user acceptance sign-off.
IND123
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