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Scooper - Pike •New Shop Opening! • $20.76 + tips!

Scooper - Pike •New Shop Opening! • $20.76 + tips!

Salt & StrawSeattle, WA, United States
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Join to apply for the Scooper - Pike

  • New Shop Opening!
  • $20.76 + tips! role at Salt & Straw

Who We Are

We pride ourselves on our ever-evolving menu, offering classic favorites and introducing new, exciting flavors to surprise and delight our guests.

Position Summary

Scoopers at Salt & Straw create happiness through moments of wonder by offering unparalleled guest experiences. They guide guests on taste adventures, sampling and scooping ice cream while narrating the journey to create OMG moments, unlike anything else in the world.

  • Attentively interact with guests throughout their visit with patience, positivity, and effervescence.
  • Maintain a strong understanding of Salt & Straw’s brand, including its unique production techniques, partnerships with special ingredient suppliers, and seasonal and classic flavor profiles.
  • Scoop the perfect portion for guests in line with shop standards.
  • Accurately process transactions using the POS system, handle cash, and ensure correct change is provided.
  • Prepare, label, and store waffle batter; operate the waffle iron to make cones; label and store cones.
  • Adhere to Salt & Straw's shop, food quality, and safety standards.
  • Replenish retail products, restock freezers, paper goods, waffle batter, cones, and other supplies.
  • Consolidate ice cream tubs and replenish stock from the walk-in freezer; temper tubs correctly.
  • Accurately pack TPD orders by following company standards.
  • Promptly answer phones, providing excellent service and responding to inquiries about products and services.
  • Greet guests, facilitate the flow of the line, answer questions, explain the shop experience options, and promote online ordering and pint purchases.
  • Taste / sample a scoop of ice cream daily to be able to better communicate to customers why they might enjoy each flavor.

    • Qualifications :

  • Valid food handlers' card (required within 30 days of the start of employment or based on state or local requirement).
  • Experience in food service, fast-casual dining, or hospitality-focused industry preferred.

    • Knowledge, Skills, Abilities

  • Ability to learn about and discuss our classic and seasonal flavors and products and give samples comfortably.
  • Excellent communication skills and the ability to bring Legendary Hospitality into all interactions with team, guest, and vendor relationships.
  • Passionate about delivering outstanding guest experiences.
  • Ability to work with people of all backgrounds and identities.
  • Ability to cooperate well and work as part of a team.
  • Ability to work effectively and positively under pressure and amidst changing priorities.
  • Ability to thrive in a fast-paced, dynamic environment with a hands-on approach.
  • Fluency in English.
  • Ability to work evenings and late nights, weekends, and holidays.
  • Ability to work at least 3 shifts per week, including 2 closing shifts.

    • Benefits & Perks

  • Financial Flexibility : Optional earned wages access, and a 401(k) match with a 50% company match up to 1% of your salary after three months.
  • Health & Wellness : Medical, Dental, and Vision insurance may become available upon reaching 780 hours worked within a defined measurement period.
  • Mental Health Support : Free, 24 / 7 access to licensed mental health professionals for Team Members and their families.
  • Work-Life Balance : Flexible scheduling, one hour of Sick Time per 30 hours worked, 12 weeks of Paid Parental Leave at 70% of pay, and two hours of Paid Voting Time.
  • Education & Growth : Up to $1,800 per year in Educational Assistance, plus career development and pathing opportunities to grow within Salt & Straw.
  • Perks & Discounts : 30% Team Member discount, early access to new flavors, Commuter FSA, UHC Wellness Rewards, and affordable FIGO Pet Insurance.
  • Inclusive Culture : A welcoming, supportive workplace where every Team Member is valued and respected.

    • Food Allergy Warning

    This position requires working in an environment where common food allergens are present. If you have severe allergies, please take this into consideration when applying. Reasonable accommodations are available to support individuals with disabilities.

    Equal Employment Opportunity (EEO) Statement

    Salt & Straw fosters an inclusive workplace where all team members and applicants are treated fairly, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, age, or any other protected status.

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