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WORK FROM HOME - CUSTOMER SUPPORT LEAD (NIGHT SHIFT)

Underdog Fantasy
Lowell, MA, United States
$75K a year
Remote
Full-time
  • Customer Service / Remote - Anywhere in U.S. / Up to $75K per year / Unlimited PTO / Health, dental & vision / 401k match / Home office allowance - As a Customer Support Lead you'll : Supervise and mentor a team of 10+ customer support agents to achieve high performance;
  • Conduct regular one-on-ones, provide feedback, and support professional development; Oversee day-to-day operations of the support team, ensuring SLAs and KPIs are met;

Coordinate daily tasks, workflows, and shifts to ensure smooth operations during peak times...Hiring Fast >

11 hours ago
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