Customer Service Representative

Job Description

Job Description

Salary : $42,000 to $63,000

About GloballyHired :

GloballyHired is revolutionizing the recruiting landscape as a cutting-edge on-demand staffing site, enabling hiring teams to search, interview, and hire the best candidates for permanent, temporary, and fractional positions directly, bypassing traditional recruitment agencies.

This is a posting inviting jobseekers to create a profile on GloballyHired - a new way to find work. Create your profile to apply to be considered to be listed on our site.

Worksite : Remote, Hybrid, or In-person

Schedule : Full-time and Part-time options

Position Overview :

Advance your career with GloballyHired as a Customer Service Representative, where your communication skills, problem-solving abilities, and dedication to customer satisfaction aren't just valued they're essential.

We're actively seeking individuals who excel in providing exceptional customer support, resolving inquiries, and enhancing the customer experience.

Join our platform today!

Responsibilities may include :

• Customer Interaction : Interact with customers via phone, email, chat, or in-person to provide assistance, answer inquiries, and resolve issues in a courteous and professional manner.
• Problem Resolution : Listen to customer concerns, troubleshoot problems, and provide solutions or escalate issues to appropriate departments for resolution, ensuring customer satisfaction.
• Product Knowledge : Develop a thorough understanding of the company's products or services to effectively assist customers with questions, product recommendations, and troubleshooting.
• Order Processing : Process orders, returns, and exchanges accurately and efficiently, ensuring timely delivery and fulfillment of customer requests.
• Cross-Selling and Up-Selling : Identify opportunities to promote additional products or services to customers based on their needs and preferences, maximizing sales opportunities.
• Documentation and Follow-Up : Document customer interactions, inquiries, and resolutions accurately in the company's CRM system, and follow up with customers as needed to ensure their needs are met.
• Complaint Handling : Handle customer complaints or escalations with empathy and patience, seeking to understand the root cause of the issue and finding appropriate resolutions to restore customer confidence.
• Quality Assurance : Maintain quality standards for customer service interactions, adhering to company policies and procedures to ensure consistency and professionalism in customer interactions.

Qualifications :

• Excellent Communication Skills : Strong verbal and written communication skills, with the ability to articulate information clearly and effectively to customers of varying backgrounds and needs.
• Customer Focus : A customer-centric mindset, with a genuine desire to assist and satisfy customers, and the ability to empathize with their concerns and needs.
• Problem-Solving Abilities : Strong problem-solving skills, with the ability to analyze complex situations, identify root causes, and propose effective solutions to address customer issues.
• Patience and Empathy : Patience and empathy when dealing with challenging or upset customers, maintaining professionalism and composure while seeking to understand and resolve their concerns.
• Attention to Detail : Excellent attention to detail, ensuring accuracy in order processing, documentation, and communication with customers to avoid errors or misunderstandings.
• Time Management : Strong time management skills, with the ability to prioritize tasks effectively and manage multiple customer inquiries or issues simultaneously in a fast-paced environment.
• Technical Proficiency : Basic proficiency in using computer systems, CRM software, and other relevant tools to access customer information, process orders, and provide support efficiently.

Benefits :

Robust Healthcare Benefits : Benefit from a comprehensive healthcare package, including Minimum Essential Coverage (MEC) and Most Valuable Plan (MVP) health plans.

Additionally, enjoy access to dental, vision, life insurance, Accidental Death & Dismemberment (AD&D) coverage, and 401(k).

Choose from convenient weekly or monthly plan options to suit your needs.

Versatile Work Arrangements : Embrace the flexibility of working in an environment that suits you best, with options for remote, hybrid, or onsite positions.

Tailor your career path with either part-time or full-time engagements.

Join Us :

To ensure swift consideration and to position yourself as a top candidate on the GloballyHired platform, we invite you to sign up now and create your candidate profile at https : / / app.

globallyhired.com / signup. Embrace the future of hiring and discover opportunities that align perfectly with your lifestyle and career aspirations.

GloballyHired is an equal opportunity employer and service provider and does not discriminate based on race, religion, gender, gender identity, national origin, citizenship status, sexual orientation, disability, political affiliation or belief, or any other protected class.

For opportunities located in a region that has enacted fair chance, arrest, or conviction-based employment ordinances, GloballyHired follows the enacted guidance and considers for employment all qualified applications with arrest and conviction records.

We engage in socially conscious business practices and believe that diverse, equitable, inclusive, and non-biased talent and recruitment processes.