Compri Consulting’s client is hiring a Customer Service Rep : III (Senior) for a 6-month contract located in Minneapolis, MN. This role is Onsite.
Benefits : Medical, optional dental, vision, disability, life, short-term life, and 401K
Description :
Provides customer support to internal and external customers. Processes financial transactions with attention to detail and a high level of quality.
Works in a team environment with the ability to prioritize tasks to meet daily deadlines. Seeks to learn and implement process improvement best practice methodology and root cause analysis best practice when working on business and customer issues.
Duties and Responsibilities :
1. Responds to customer calls related to financial inquiries and technical assistance requests.
2. Utilizes case tracking system to track and follow up on customer inquiries.
3. Executes transactions in accordance with instructions from internal and external customers.
4. Processes audit confirmations and / or calculates leasing contract buyouts.
5. Completes specialized customer-specific reporting.
6. Resolves problems in accordance with established expectations.
7. Serves as Mission Critical Personnel for business continuity and reduced staffing scenarios.
8. Supports two or more of the products and services provided by CoBank.
9. Provides support for non-processing projects and initiatives.
Qualifications :
1. Highschool diploma minimum. Associate’s or Bachelor’s degree in accounting, finance, business administration or relevant discipline preferred.
2. Three to five or more years of experience, preferably in banking or financial services; or appropriate combination of education and experience.
3. Strong organizational and time management skills.
4. Excellent attention to detail and customer service orientation.
5. Ability to solve problems and identify when to escalate issues.
6. Excellent verbal and written communication and interpersonal skills.
7. Ability to interact with and appropriately engage internal and external customers and others at all levels in the organization.
8. Ability to work independently as well as collaboratively in a team environment.
9. Demonstrated skills in Microsoft Office applications (Outlook, Word and Excel).
Compri values diversity and provides equal employment opportunities to all employees and applicants for employment. Compri prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. $1-$30 hourly W2.
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