End User Support Analyst IV

Mindlance
Arlington Heights, IL
Full-time
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Member of the X Unimatic (Client) Coverage team. Candidate will be assigned to second shift. Rotating days off, including weekends and holidays. All training is OJT.

  • Top skill sets required for this role :
  • Attention to detail / ability to work under pressure
  • Previous level application and / or mainframe support
  • Service desk / incident ticket processing
  • Work Schedule : Onsite

o If hybrid : How many days onsite vs remote : Fully onsite

o What days will be in-office : Rotating day off schedule includes weekends and holidays.

o What shift (if applicable) / Start Time : Third shift : CST - : CST

Responsibilities : Under minimal supervision provides mainframe system information (level ) technical support and operation to the end user community.

Troubleshoots and resolves hardware, software and user problems as they arise. Manages incidents (tickets) from beginning to end.

Participates in the resolution of chronic problems and / or other technical projects as assigned.

EEO :

4 days ago
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