Looking for a driven Customer Service Representative! (CST/EST based)

Job Description

Job Description

Summary

The purpose of this position is to answer calls for Go Mini’s portable storage, quoting rates, answering questions, and booking units for delivery.

This is also responsible for daily billing, A / R and collections as well as outbound new business calls. Special projects as assigned.

This is a remote opportunity for candidates within the CST / EST area*

Essential Duties and Responsibilities include the following. (Other duties may be assigned)

• Professionally answer calls within 2-3 rings inquiring about Go Mini’s portable storage containers
• Communication with customers can also include texts and emails in addition to the Ring Central phone line’s
• Provide detailed notes conversation with customer in customer note section in GM1
• Add new customer contact information, send contract and email credit card link for retail customers
• Add business customers accounts into GM1 including contact information, discuss billing preferences and terms and establish contract for initial delivery.
• Manage and cultivate leads generated through GM1 and Scorpion dashboards for prospects and potential customers into GM1 system.

Set the boomerang function for follow up.

• Schedule delivery and pick up, discuss drop off and pick up rates and any mileage charges. Confirm with customer location of unit and any access requirements for placement of unit, direction of doors and any special needs for units sold in GM1 System.
• Enter information from all incoming offer emails from the website or other source, including Scorpion incomplete leads into GM1 system
• Provide administrative support for location managers & drivers for converted leads into our GM1 systems for operations and growth.
• Initiate outbound calls to leads created by customers online to request quotes, answer any additional questions and convert lead to a sale.
• Outbound new business calls to businesses in selected areas to build customer base.
• Daily / weekly / monthly billing for Retail and business customers, per terms of the service contract.
• Call and update in GM1 for any failed credit card notices, call customer and manage the process until completed. Escalate to manager any retail customer that goes beyond one week and any business customer beyond 45th day.
• Account Receivables to delinquency
• Assist on Excel spreadsheets and pull and organize data (special projects)
• Assist with account changes in GM1 Customer Maintenance, Shopping other providers, new unit inventory, unit repair process and other needs as assigned.

Characteristics and Competencies Required

The successful candidate is :

• A professional both with internal and external customers
• A high-output producer. They have a high sense of urgency to get things done
• Highly organized with great attention to detail
• Accountable, takes responsibility for assigned responsibilities.
• A good listener and clear communicator

Compensation & Benefits

$17 / hour

40hrs / week (2 paid 15 minute breaks and 30 minutes unpaid for lunch)

Hours : 8 : 30am - 5p MUST be in EST or CST time

A competitive benefits package including healthcare (medical / vision / dental) premium costs for the employee covered fully by the company with an employer contribution towards dependent premiums, PTO, 401k.

EEO : CFM Management, Inc. is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, or any other protected class.

• Must be authorized to work in the US
8 days ago