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Insurance Customer Service Rep
Insurance Customer Service RepInsurance Brokers of MN • Minneapolis, MN, US
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Insurance Customer Service Rep

Insurance Customer Service Rep

Insurance Brokers of MN • Minneapolis, MN, US
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Job Description

Job Description

Join Insurance Brokers of MN, a dedicated and trustworthy organization committed to providing top-notch insurance solutions to our clients in Brooklyn Center, Minnesota. We take pride in our personal touch and focus on customer satisfaction, ensuring our clients feel valued and understood. As an Insurance Customer Service Rep, you will be at the forefront of our operations, making a real difference in the lives of our policyholders. Your role is pivotal, as you'll assist clients with their inquiries, guide them through the insurance process, and provide the support they need to make informed decisions. Your passion for customer service and professionalism will help us maintain our high reputation in the industry.

Base salary is $23.00-24.00 hourly , based on experience. Monthly and Yearly Bonuses available and there are many commission opportunities that the agency will provide.

Benefits

Hourly Base Salary + Commission + Bonus Opportunities

Health Insurance

Dental Insurance

Hands on Training

Mon-Fri Schedule

Retirement Plan

Evenings Off

Pay Raise Opportunities

Licensing Assistance

401K

Work Life Balance

Team Meetings

Paid Holidays

Weekends Off

Career Growth Opportunities

Paid Time Off (PTO)

Monthly & Yearly Bonuses

Commission Opportunities

Responsibilities

  • Client Support : Provide outstanding support to policyholders by addressing inquiries and assisting with their insurance needs.
  • Policy Management : Help clients navigate their insurance policies and explain coverage terms clearly.
  • Issue Resolution : Address and resolve client concerns and questions in a timely and efficient manner.
  • Documentation : Maintain accurate records of client interactions and policy updates within the system.
  • Collaboration : Work closely with the sales team to ensure client satisfaction and identify opportunities for cross-selling.

Requirements

  • Property and Casualty license is preferred but not required - will help with Licensing for the right fit.
  • Must have Previous customer service experience in an office setting, preferably in the insurance industry.
  • Communication Skills : Strong verbal and written communication abilities, with an emphasis on empathy and clarity.
  • Problem-Solving : Effective problem-solving skills, with the ability to think quickly and act in the best interest of clients.
  • Dependability : A reliable work ethic with a commitment to showing up and being present for team success.
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    Customer Service Rep • Minneapolis, MN, US