To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
Job CategoryMarketing & Communications
Job DetailsAbout SalesforceWe're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way.
And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world.
If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.
Role Description : At Salesforce, we put customers first and strive to spotlight their success. We believe in the power of storytelling to inspire and educate, and we're on the lookout for a passionate individual who can bring customer success stories to life.
Join us and be a part of a dynamic team that showcases the transformative use of Salesforce technology.As the Manager / Sr.
Manager of Customer Story Development, you'll play a crucial role in capturing and showcasing our customers' most impactful use cases and successes with Salesforce.
Reporting to the Director / Sr. Director of Customer Story Development, you will be instrumental in transforming complex technical stories into compelling, influential narratives.
This role is perfect for a creative and collaborative individual who excels in customer engagement and storytelling.Responsibilities : Customer Engagement :
Conduct in-depth interviews with customers to extract detailed use cases, document challenges, and articulate impactful solutions and outcomes.
Build and maintain trusting relationships with customers to ensure their stories are told effectively.
Story Development :
Assist in the creation and approval of customer stories, ensuring alignment with the latest messaging and showcasing inspiring use cases in a clear and relatable manner.
Collaborate closely with internal teams, including marketing, creative, product, and sales, to ensure a cohesive and strategic approach to storytelling.
Team Support :
Support the Director / Sr. Director in managing and mentoring a team focused on story development. Help fuel Salesforce's customer story pipeline to inform, inspire, and influence.
Guide the team in understanding the Salesforce business, product portfolio, and offerings.
Strategic Collaboration :
Work closely with internal stakeholders to ensure stories align with broader business goals and resonate across various platforms and audiences.
Develop strong partnerships with key stakeholders and executive sponsors across Marketing, Product, and Sales to ensure alignment and capture relevant feedback.
Job Requirements : Leadership Experience :
Experience in marketing, communications, or a related field, with a strong emphasis on technical product marketing, customer engagement, and SaaS sales.
Technical Storytelling Expertise :
A curiosity about storytelling, particularly in capturing technical use cases into marketable narratives that engage, persuade, and are easy to understand.
Exceptional ability to communicate complex technical details in a clear, compelling manner.
Independent and Adaptable :
Ability to work independently in a fast-paced environment, keeping up with industry trends and technological advancements.
Proficient in outbound outreach, skilled in handling objections, and adept at finding win-win scenarios through understanding and negotiation.
Preferred Skills : Salesforce Knowledge :
Experience with Salesforce products and the broader SaaS and B2B technology landscape.
Consulting / Agency Background :
A background in working at a consulting firm or agency, equipping you to navigate our constantly evolving landscape and engage effectively with executive stakeholders.
Salesforce User Experience : Experience being an end-user of Salesforce technology, such as Sales Cloud, Slack, Tableau, etc.
Curiosity and Excellence : Constant curiosity to seek the most exciting aspects of stories and a high bar for excellence in all work.
Relationship Building :
Experience in building and nurturing relationships, both with customers and internal stakeholders. Able to effectively navigate objections and find win-win scenarios.
This position is an office-hybrid (in office 3 days per week) role based in either Seattle, San Francisco, Chicago, Atlanta, Denver, Dallas or Indianapolis only.
LI-HybridAccommodationsIf you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.
Posting StatementAt Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces.
We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more.
Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.Salesforce is an Equal Employment Opportunity and Affirmative Action Employer.
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.
Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.
Salesforce welcomes all.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.
For Colorado-based roles, the base salary hiring range for this position is $110,600 to $187,900.For Washington-based roles, the base salary hiring range for this position is $121,800 to $206,700.
For California-based roles, the base salary hiring range for this position is $132,800 to $225,500. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience.
Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link : https : / / www.salesforcebenefits.com.
Content Marketing Manager
We're looking for a Content Marketing Manager to be a part of our Experiential Marketing team. Our Corporate Marketing team strives to understand the needs of the customers and communities we serve and design the most effective programs to profitably meet those needs. This team is responsible for th...
Payments Business Development Manager
A company is looking for a Payments Business Development - 3rd Party Platforms. Key Responsibilities:Develop go-to-market strategy for third-party platformsIdentify and engage potential platform partnersProvide ongoing support and training to partners for successful integrationRequired Qualification...
Sr. Epic A/R Consulting Manager
A consulting services company is currently seeking a new Sr. Epic A/R Consulting Manager for a Remote opportunity with their team. Epic A/R Consulting Manager will be responsible for:. Training Managers and Supervisors on multiple AR reports to help improve KPI's; AR days, CFB and Cash collections. ...
Customer Service - Self Storage Manager
Our Property Managers get to work independently at multiple locations; spending time both inside and outside. We assess customer storage needs and make suggestions, including selling packing and moving supplies. We help keep our customers current with payments and make reminder and collection calls ...
Marketing Communications Manager
National Marketing Communications Manager for Well-Being Works Better. National Marketing Communications Manager for Well-Being Works Better. National Marketing Communications Manager for Well-Being Works Better. PR strategist, preferably Accredited in Public Relations, with experience in the develo...
Senior Email Marketing Manager
The Senior Email Marketing Manager is responsible for the development, execution, and measurement of targeted email campaigns that drive awareness, generate and convert leads, sell a solution, and foster loyalty within the Avery Dennison Solutions Group. Our products and solutions include labeling a...
Marketing Brand Manager
You’ll be the one uncovering what our customers want and designing unique, inventive marketing campaigns. Oversee and manage marketing channels, including social media, SMS, email, PR and content marketing. We are looking for an energetic and experienced Brand Manager who can shape and craft our com...
Case Manager
The Case Manager successfully processes insurance applications from initial receipt through placement. The Case Manager has a solid background within the insurance industry and is capable of handling a multitude of cases while maintaining a positive “can-do” approach to the position. The Case Manage...
Marketing Manager – (Onsite)
The Marketing Manager is responsible for supporting and assisting the development and execution of marketing strategies and initiatives. As the Marketing Manager, you will work closely with our Director of Marketing on various marketing endeavors and provide support to our Joint Ventures. Aligns wit...
Marketing Manager
Plan, direct, coordinate marketing policies and programs, determining the demand for products and services offered and identify potential customers. Oversee product development and monitor trends that indicate the need for new products and services. ...