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Helpdesk Specialist – Highview Imaging Application (Onsite)

Helpdesk Specialist – Highview Imaging Application (Onsite)

Serigor Inc.Annapolis, MD, US
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Job Title :

  • Helpdesk Specialist – Highview Imaging Application Location : Annapolis, MD Duration : Full-time (Up to 10 Years) Job Summary : The Helpdesk Specialist will serve as a primary point of contact for technical support, focusing on desktop systems, network connectivity, and Highview Imaging Application issues.
  • This role requires a strong customer service orientation and a solid understanding of PC hardware, operating systems, and enterprise software.

Key Responsibilities :

  • Provide first and second-level support for hardware, software, and application issues, with emphasis on the Highview Imaging Application.
  • Respond to user inquiries, troubleshoot problems, and resolve incidents efficiently.
  • Maintain and support desktop environments including Windows and Office applications.
  • Document helpdesk procedures, issues, and resolutions.
  • Develop and maintain user manuals and technical instructions.
  • Conduct user training on Highview Imaging Application and other supported systems.
  • Collaborate with IT staff to identify and escalate complex issues.
  • Assist in system upgrades, patching, and deployment activities.
  • Maintain accurate records of support requests and resolutions.

    • Required Qualifications :

  • Bachelor’s degree in computer science, Information Systems, Engineering, or related field OR 3 years of equivalent technical experience. 7+ years of experience in a business IT environment with a focus on PC hardware and applications. 5+ years of experience supporting PC operating systems (Windows, DOS) and helpdesk functions.
  • Experience with Highview Imaging Application (required).
  • Strong customer service, communication, and problem-solving skills.
  • Ability to document and communicate solutions clearly.   Powered by JazzHR
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    Helpdesk Specialist • Annapolis, MD, US

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