Strategy & Operations Manager

See yourself at Twilio

Join the team as Twilio's next Strategy & Operations Manager.

Who we are & why we're hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias.

At Twilio, we support diversity, equity & inclusion wherever we do business.

About the job

This position is needed to unlock exceptional growth for Twilio's customers and business.

We are seeking a high-achieving individual to join Twilio's Strategy & Operations team. In this high-visibility role, you will drive cross-functional programs that align with the CEO's vision and accelerate business success.

You will do this by defining complex problems and solving them through data analysis, storytelling, customer & internal interviews, cross-functional relationships, and strategic insights.

You will be an owner of strategic projects with significant autonomy, and have a desire for continuous learning through mentoring.

If you have an extreme owner / founder mindset and a desire to solve big challenges, you'll find yourself at home. Previous individuals in the organization have delivered exceptional impact in self-service, product-led growth, international expansion, compliance, go-to-market strategy, and M&A integration to deliver impact.

Responsibilities

In this role, you'll :

• Have a direct and measurable impact on Twilio's performance and the customer experience. You will tackle strategic challenges and deliver actionable insights.
• Perform hands-on data analysis and create models and visualizations that support decision-making. You will also tell compelling stories that influence both customer-focused and internal initiatives.
• Partner with leaders across GTM, Product, Operations, Engineering, and Finance. You will ensure alignment on strategic objectives and key initiatives that benefit both the company and its customers.
• Build executive communication materials that clearly convey program status, recommendations, and business impact.
• Maintain an independent perspective and challenge the status quo. You will ensure that business goals are achieved effectively and efficiently, benefiting both customer and company outcomes.
• Become a Subject Matter Expert on key programs. You will know the success metrics, key players, and priorities, with a focus on delivering value for Twilio's customers.
• Experiment and iterate to achieve optimal outcomes. You will define success criteria and diligently track performance.
• Foster cross-functional alignment and collaboration. You will ensure projects are delivered on time and to a high standard, positively impacting customer experience and company success.

Qualifications

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply.

While having "desired" qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply.

If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required :

• 2-4 years of experience in strategy, operations, consulting, product, or growth roles. You must have a proven track record of solving complex problems and delivering data-driven insights.
• Strong analytical skills. You should be proficient in data analysis, and visualization (e.g., Looker, Tableau, Excel / Sheets).
• Ability to think critically and apply structured problem-solving techniques to unfamiliar challenges.
• Excellent communication skills using data to influence stakeholders at various levels.
• Experience in cross-functional collaboration to achieve common goals.
• Ability to work independently, prioritize tasks, and manage multiple projects in a fast-paced environment.
• Strong attention to detail. Dive into the numbers to inform sound decision-making.

Desired :

• Familiarity with the SaaS or technology sector, particularly in high-growth or fast-paced environments.
• Familiarity with product-led growth and self-service experiences.
• Experience working with senior leadership or executives. You should have experience presenting insights and recommendations that drive strategic decision-making.
• Experience with business intelligence tools and financial analysis.

Location

This role will be remote, but is not eligible to be hired in San Francisco, CA, Oakland, CA, San Jose, CA, or the surrounding areas.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more.

Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values - something we call Twilio Magic .

Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions .

Please note this role is open to candidates outside of Colorado, California, New York, Washington and Washington D.C. The information below is provided for candidates hired in those locations only.

The estimated pay ranges for this role are as follows :

• Based in Colorado or Washington D.C. : $123,520.00 - $154,400.00
• Based in New York, Washington State, or California (outside of the San Francisco Bay area) : $130,720.00-$163,400.00
• This role may be eligible to participate in Twilio's equity plan and corporate bonus plan. All roles are eligible for the following benefits : health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

The successful candidate's starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state.

Applications for this role are intended to be accepted until November 10, but may change based on business needs.

Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer.

We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures.

If you need assistance or an accommodation due to a disability, please contact us at [email protected].

Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer.

We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures.

If you need assistance or an accommodation due to a disability, please contact us at [email protected] .