Senior Software Engineer - Customer Experience Engineering

Senior Software Engineer - Customer Experience Engineering

Location Remote Bay Area, California, USA Category Engineering REQ4349 JOB DESCRIPTION There is only one Data Cloud. Snowflakes founders started from scratch and designed a data platform built for the cloud that is effective, affordable, and accessible to all data users.

But it didnt stop there. They engineered Snowflake to power the Data Cloud, where thousands of organizations unlock the value of their data with near-unlimited scale, concurrency, and performance.

This is our vision : a world with endless insights to tackle the challenges and opportunities of today and reveal the possibilities of tomorrow.

Our customers are very happy with our technology and are quickly expanding their use cases, only limited by their own imaginations.

The Customer Experience Engineering Team aims to enable customers to push these limits, and when customers run into roadblocks or issues, enable them and our internal technical resources to resolve those issues and get back to seeing success with Snowflake.

Snowflakes Customer Experience Engineering Team is expanding! We are looking for a Senior Software Engineer to join our team who likes building intelligent data applications that give insight into diagnostic data and technical content that is relevant to issues customers may be facing.

Our Customer Experience Senior Software Engineers enjoy developing features into the Snowflake product that aim to greatly reduce friction points that block customers and regularly require help from Snowflake technical experts.

They are excited by the challenges presented by extracting intelligence from a wide variety of data sources, including structured and unstructured data.

YOU WILL :

• Lead and drive projects that span our stack, including Java and Python services hosted in AWS Lambda and Kubernetes.
• Promote strong collaboration within a cross functional team, including product management and design.
• Deliver features requiring close coordination with several partner teams.
• Be a strong contributor to the product vision and drive team planning.
• Pinpoint problems, instrument relevant components as needed, and ultimately implement solutions.
• Mentor and coach junior team members.

OUR IDEAL SENIOR SOFTWARE ENGINEER WILL HAVE :

• B.S. or M.S degree in CS, MIS or equivalent discipline
• 6+ years experience hands-on software engineering experience
• Deep understanding of modern application design architecture, good API design patterns, performance and scale.
• Expertise in at least one of the following (bonus for more than one) : Python, Java, NodeJS, GoLang, C#, Ruby.
• Experience with software engineering best practices : unit testing, code reviews, design documentation.
• Excellent debugging and troubleshooting skills, especially in a cloud environment.
• Demonstrated technical leadership experience, such as being an architect or tech lead for high impact projects.
• Great communication skills, both verbal and written, and an interest in working with a diverse set of peers and external developers.
• Genuine enjoyment of the art of building great software, and a love of learning new things.

In accordance with applicable law, the following represents a reasonable estimate of the range of possible compensation for this role if hired in Colorado :

• The estimated pay range for this role, if based in Colorado, is $132,300-$176,000 .
• Additionally, this role is eligible to participate in Snowflakes bonus and equity plan

Please note that this information is provided for those hired in Colorado only, and this role is open to candidates outside of Colorado with compensation that aligns with your location.

The successful candidates starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.

• This role is also eligible for a competitive benefits package that includes : medical, dental, vision, life, and disability insurance;
• 401(k) retirement plan; flexible spending & health savings account; paid holidays; paid time off; employee assistance program;

and other company benefits.

Snowflake is growing fast, and were scaling our team to help enable and accelerate our growth. We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake.