Director of Operations - Valley Metro

Knowledge and Experience :

• Strong commitment to Company values
• Minimum (5) years’ progressive transit experience with Operations Management experience for a large fixed-route operation
• Minimum 3 years’ experience as a Director or Senior Manager role.
• Proven budgeting and forecasting experience
• Union and contract negotiation experience
• Superior interpersonal and communication skills
• Superior written and organizational skills
• Proficient in Microsoft Office Suite
• Must be willing to work flexible hours to meet the needs of the business in a 24 / 7 environment.
• Bachelors’ Degree preferred.
• Must be able to pass a pre-employment drug test and physical examination.

Skills :

• Work well as part of a team
• Possess excellent communication and interpersonal skills
• Fluent in English with excellent written and verbal communication skills
• Customer-focused with the ability to inspire your team with commitment and enthusiasm
• Exercise good judgment and creativity in decision-making
• Interact professionally with all levels of KTA employees, client representatives, and community members
• Will have the ability to identify and solve problems in a structured and analytical way

Key Accountabilities :

Core Competencies / Responsibilities

• Promote Safety and a Team Spirit with all employees.
• Ensure all employees follow established Safety Procedures.
• Ensure proper / timely reporting and data collection procedures are in place and followed.
• Ensure Operations Department budget performance.
• Support the Driver Managers in the day-to-day management of operations and service delivery.
• Communicate regularly with Valey Metro staff, particularly regarding operational issues.
• Implement programs to minimize service problems and improve service in coordination with VM.
• Initiate complaint reduction strategies in coordination with other department heads.
• Manage the performance and assists with performance appraisals of Driver Managers; and operators.
• Provide direct oversight of and problem solving with Driver Managers.
• Ensure an excellent relationship with the Director of Maintenance and Support Department Managers.
• Identify potential problems and institute corrective actions.
• Initiate reduction programs and increase communications with labor to reduce grievances.
• Attend Mediation and Arbitration hearings when required.
• Work closely with Valley Metro Management on issues relating to service.
• Establish Goals and Objectives for all Driver Manager employees.
• Develop Memorandum of Understandings with all Fire, Police, Emergency Departments, City, State, and Federal level for Support of these Departments in time of crisis.
• Develop programs for productivity savings.
• Inspect and complete Quality Control checks of the bus fleet, taking all necessary corrective actions required.
• Communicate all Bus Fleet problems with the Director of Maintenance.

Monitoring Performance

• Monitor operator on-time performance and customer satisfaction.
• Work closely with the Quality Manager to implement the 5S steps and achieve productivity and quality assurance in daily operations in relation to the maintenance area.
• Investigate and perform timely follow-up, responses and reporting of customer complaints.
• Investigate grievances and conduct 1st step hearing to facilitate resolution compliant with the labor Agreement.
• Review Daily Operations Report; recommend and take corrective actions as needed.

Personnel Management

• Chair / moderate monthly employee meetings, including preparation of agenda and minutes.
• Ensure optimum operator staffing levels are maintained.
• Assist General Manager with the management of employee relations and is responsible for the promotion of positive employee relations in the operations department.
• Is an active member on all Interviews of potential new Driver Managers.
• Oversee the screening, selection and hiring of Driver Managers in accordance with RTC contract requirements, policy, and budgets.
• Regularly communicate with Driver Managers to ensure they have relevant information about goals, objectives, operations status, and operator performance.
• Review and approve weekly payroll, with staff to ensure it meets budget.
• Coordinate and track Driver Manager schedules, including vacations.
• Handle complaints concerning Driver Managers, and documents appropriate disciplinary procedures.
• Performs other duties as assigned.
30+ days ago