Customer Service Team Member

Job Description

Job Description

Excited to be a valuable part of a team? Join our dynamic team and kickstart your journey with a competitive hourly rate of $14.

00, plus additional commission on membership

Moo Moo Express Car Wash operates under the parent company of Express Wash Concepts, one of the region’s award-winning, fastest-growing companies, can offer you just that! We are more than a car wash and are looking for individuals interested in Growing With Us!

Why Choose Moo Moo Express Car Wash? We're not just a car wash; we're a company committed to fast, eco-friendly services, exceptional customer care, and giving back to our communities, all while providing ample opportunities for personal and career growth.

Join us in our mission to make a difference through the power of cleanliness.

Join the team to earn $14 / hr. After completing team member certification, you will be eligible for a $ .50-an-hour pay increase.

Team Members can also earn commissions on wash club membership sales.

Benefits to joining Moo Moo Express Car Wash

Commission on wash club membership sales.

Pay increases through training and growth opportunities.

Monthly incentives and award programs

Ongoing training and development

Unlimited Wash Club membership

50% off retail items

Supplied uniforms.

Paid vacation per Employee Manual

Essential Duties and Responsibilities

As a Team member, you will focus on providing exceptional customer service and focus sales efforts by engaging potential customers and presenting monthly unlimited car wash packages and upselling products to existing customers! Your workday will also consist of, but not be limited to :

Educate our customers on the benefits of our Unlimited Wash Club

Greet and exceed customer expectations through long-lasting first impressions.

Actively engage with customers pre / post wash to ensure 100% satisfaction.

Maintain quality assurance through accurate Quality Control checks.

Comply with all safety protocols and standard operating procedures.

Properly address all customer escalations in a calm and collected manner.

Understand and operate basic functional retail equipment (computer, POS, etc.)

Pitch our memberships when interacting with new customers.

Learn wash process and equipment to expand the knowledgebase.

Further growth through educational / training opportunities

Perform other related duties as required and assigned.

Job Requirement

High school diploma or an equivalent certificate, or currently enrolled

Ability to work flexible hours including weekends.

Previous sales and customer service experience

Be present in the moment with a positive attitude.

Communicate effectively and professionally both with customers and fellow team members.

Present professional image according to appearance guidelines

Work Environment and Physical Demands

Required to stand and move throughout the site for the entire shift.

Ability to work on your feet for an entire shift in a fast-paced environment.

Ability to work outside in all weather conditions.

Ability to lift 25lbs.

Express Wash Concepts provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, gender identity, sexual orientation, or genetics.