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Service Delivery Project Manager

EPITEC
Chicago, IL, United States
Full-time

The role will be part of the Network Infrastructure and Operations Team collaborating with the Director of Global Network Security Platforms.

Responsibilities & Accountabilities :

  • Lead the planning, execution, and delivery of Network and Network Security Product / Platform deliveries that are multi-functional and highly sophisticated.
  • Work with Technical Product Managers (TPM), Architects, Engineers, and wider collaborators to define scope, goals, and work you're doing.
  • Develop and manage delivery plans, timelines, and budgets, and supervise progress against landmarks.
  • Help define the product delivery roadmap and key landmarks and support the execution and delivery of products.
  • Manage, mitigate, and call out risks and issues appropriately.
  • Effectively manage dependencies and understand their impact on delivery.
  • Communicate regular status updates / reports to management and a diverse set of collaborators, highlighting key breakthroughs as well as calling out any risks / issues.
  • Set direction, empower, and encourage a large diverse team under a shared vision.
  • Leverage policies, standards, and procedures that can be consistently applied and maximized across the business in support of delivering our products.
  • Measure delivery performance and organizational change using appropriate tools and techniques to supervise the progress, identify and quantify any variances, perform any required corrective actions, and communicate to all collaborators.
  • Align collaborators and team members by ensuring a common understanding of expectations.

Qualifications

  • 3+ years of Product Delivery experience or Project Management
  • PMP, Prince and / or Agile (Scrum / SAFE) certification
  • Basic Network and / or Network Security experience (Analyst / Engineer / Architect) and a great understanding of network concepts
  • Demonstrated ability to work across a large set of internal customers in technical and non-technical roles.
  • Ability to handle consistent cross-collaboration and scope definition, thriving in ambiguity.
  • Someone willing to learn and have an engaging dialogue on the merits of a system.
  • Ability to deal with ambiguity and take accountability over delivery and quality.

Experience

  • 5+ years of relevant work experience and a bachelor’s degree or 3+ years of relevant work experience and a master’s degree.
  • Experience in delivering complex infrastructure, network, and / or network security products and platforms.
  • Demonstrable Experience in delivering projects. Using Agile methodology.
  • Technical experience managing or delivering network and network security products desirable. e.g. SD-WAN, LAN, Wireless, SASE / SSE, Cisco, Meraki, Palo Alto, etc.
  • Financial and budget tracking experience.
  • Experience in communicating effectively with a diverse set of stakeholders.
  • Ability to create presentations and write business cases for senior leadership
  • 5 hours ago
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