About Us : We are a dynamic and forward-thinking travel company specializing in group travel experiences. Currently, we are in search of a Remote Travel Customer Service Assistant to join our team.
In this role, you will play a pivotal part in ensuring group travelers receive exceptional service, making their journeys smooth and unforgettable.
Key Responsibilities : Customer Assistance : Provide prompt and friendly assistance to group travelers via phone, email, and chat, addressing inquiries, resolving issues, and offering guidance.
Booking Support : Assist customers in booking group travel arrangements, including flights, accommodations, transportation, and activities, ensuring adherence to company policies and accuracy.
Itinerary Management : Create and maintain travel itineraries tailored to group preferences, budget limitations, and destination-specific details.
Problem Resolution : Proactively identify and resolve any travel-related issues, such as flight delays or accommodation changes, to minimize disruptions and uphold customer satisfaction.
Communication : Maintain transparent and open communication with group leaders, travel coordinators, and suppliers to ensure a seamless travel experience.
Travel Documentation : Guide travelers in obtaining necessary visas, permits, and travel documents, ensuring compliance with international regulations.
Destination Knowledge : Stay updated on travel trends and destination insights to provide valuable recommendations and insights to customers.
Quality Assurance : Ensure the precision of bookings and travel documents, conducting thorough cross-checks to avoid errors or oversights.
Record Keeping : Maintain comprehensive records of customer interactions, travel arrangements, and relevant communications in the system.
Team Collaboration : Collaborate with other departments, such as sales and marketing, to contribute to the success of group travel programs and provide feedback for ongoing enhancement.
Qualifications : Previous customer service experience, particularly in the travel industry, is advantageous but not obligatory.
Strong written and verbal communication skills. Exceptional problem-solving abilities and attention to detail. Familiarity with travel booking systems and tools is beneficial but not mandatory.
Capability to work independently and as part of a remote team. Passion for travel and a commitment to creating unforgettable experiences for customers.
Benefits : Flexible Schedule. Travel Perks. Licensed & Bonded. Commission-based compensation structure. Personal Website.
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