Field Service Technician Catoosa, OK
Job Overview :
As a Technical Support Specialist, you will be responsible for overseeing and coordinating on-site activities related to diagnosing and resolving technical issues for customers.
This includes providing suggestions for equipment, troubleshooting, and offering innovative solutions to customer-reported problems.
Responsibilities :
- Conduct on-site visits to gather data, collaborate with customers on potential solutions, and supervise equipment installations.
- Investigate and resolve technical issues reported by customers, conducting thorough analysis and providing effective resolutions.
- Collaborate closely with customers to ensure clear communication, timely reporting, and the delivery of high-quality service.
- Ensure that all equipment installations, new or modified, meet industry standards, company guidelines, and customer requirements.
- Review performance reports and customer documentation, inspect malfunctioning equipment to identify issues.
- Analyze inspection reports to identify root causes of problems and recommend appropriate actions such as repairs, replacements, upgrades, or corrective measures.
- Coordinate efforts for problem resolution with Field Service, Engineering, and other departments to ensure efficient service delivery.
- Maintain detailed records of reports and submit them to the Field Service Supervisor.
- Provide recommendations to the Field Service Supervisor regarding recurring equipment issues to initiate corrective action in design, production, or service processes.
- Demonstrate regular attendance, punctuality, and flexibility in working on-site and willingness to work overtime as required.
- Collaborate effectively with colleagues, customers, vendors, and management, displaying professionalism, courtesy, and respect.
- Manage multiple tasks simultaneously in a fast-paced environment and contribute positively to the department's operations.
Qualifications :
- Bachelor’s degree or equivalent experience (minimum three years) in a relevant field.
- Willingness to travel up to 50% of the time.
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