Our Leading Health Insurance client is looking for Data Insight and Reporting Analysts to help migrate its business processes to new vendors and systems.
This role will require hybrid, on-site work in Center City Philadelphia. Data Insight and Reporting Analysts are members of this team with the following responsibilities :
- Analyze, trend, and track new Service Now business incidents on a daily basis.
- Conduct Root Cause Analyses of issues using NextGen applications across domains such as enrollment, billing, claims, client setup, provider networks.
- Categorize incidents into trended problems, open and maintain problem tickets through the problem management Service Now module.
Update problem tickets with Root Cause, release information, impact, external communication, and other important ticket components.
- Facilitate problem management meetings with key business stakeholders to identify, update and resolve issues. Develop and maintain a problem management database to track issues and their resolution status.
- Develop training documentation for business teams, ensuring the organization is well equipped to open, reassign, update, and resolve tickets.
Document issue management policies and best practices.
Partner with the Rapid Insights team, developing tools to monitor the business and quickly identify new issues.
Required
- Strong social and communication skills, and the ability to work as a matrixed leader across an organization.
- 3+ years of healthcare or health insurance operations experience
- Bachelor's degree
Recommended
- 2+ years of experience in problem management or a related field.
- Strong analytical skills and the ability to identify trends and root causes of problems.
- Experience working with Service Now and Tableau.
- Knowledge of Google Big Query, SQL, or other coding languages.
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