Who We Are
Inergize Health is a dynamic, innovative company located in Point Loma, San Diego, CA , focused on revolutionizing the fast-growing cold-water immersion sector with our cutting-edge, portable cold plunge tubs .
We are passionate about creating groundbreaking wellness products that make a positive impact on people’s lives.
Mission / Purpose
The Inergize Health Service Technician will be at the forefront of our customer experience. We’re looking for a highly motivated, detail-oriented individual who can expertly assess, diagnose, and repair our cutting-edge chillers that are returned under warranty.
As part of this role, you will handle the reception, repair, testing, repackaging, and shipping of units, all while delivering outstanding customer service .
If you're an individual who thrives in a fast-paced environment and enjoys solving technical challenges, this role is perfect for you!
You will also handle problem-solving calls with customers , de-escalating refund claims , and offering updates on the repair status of their units.
An ideal candidate will have hands-on experience with heat pump repairs and a comprehensive knowledge of mechanical and electronic systems.
What Makes This Role Exciting :
- Hybrid Role : Enjoy the flexibility of managing some repairs remotely or in your own workspace (if you have a home garage or workbench), making this role ideal for those seeking autonomy and flexibility.
- Career Growth : This is more than just a technician role it's an opportunity to grow with a company that's at the forefront of a wellness revolution.
- Competitive Pay : Offering $19 - $30 / hour based on experience and expertise, with flexible, part-time hours to fit around your schedule.
Responsibilities :
- Repair and Maintenance : Efficiently manage the receipt, troubleshooting, and repair of chillers, ensuring accurate data recording and timely communication with the Inergize Customer Service Team.
- Customer Troubleshooting : Conduct video troubleshooting calls with customers to address technical issues remotely, and de-escalate warranty and refund claims.
- Inventory Management : Maintain the stock of spare parts and refurbished units, ensuring timely reorders to keep repairs running smoothly.
- Supplier Communication : Collaborate directly with our Chinese suppliers to troubleshoot and resolve issues promptly, ensuring the fastest turnaround times.
- Event Support : Assist with events , including setting up and maintaining chillers and tubs on-site, helping collect customer information to support post-event sales.
Key Skills for Success :
- Strong Troubleshooting Ability : Efficiently diagnose and resolve technical issues related to electrical and mechanical systems using methodical, hands-on approaches.
- Customer Empathy : Communicate effectively with customers, utilizing tactical empathy to elevate their experience while resolving concerns.
- Communication Excellence : Strong verbal and written communication skills for handling customer service, supplier interactions, and internal communications.
- Proactive & Independent : Take the initiative to suggest improvements, solve problems independently, and work with minimal supervision to meet objectives.
- Detail-Oriented & Organized : Always double-check your work to ensure accuracy and efficiency, maintaining an organized workspace.
Why Join Us?
- Autonomy : Take charge of your work with minimal supervision and make real-time decisions that impact the company and customers positively.
- Innovative Culture : Work in a fast-growing wellness space, where you’ll have opportunities to learn, grow, and potentially take on more responsibilities as the company scales.
- Flexibility : Enjoy flexible, part-time hours that fit your schedule perfect for someone who values work-life balance.
Required Skills & Experience :
Required
- Electrical Systems Knowledge : 2+ years of experience working with electrical schematics or HVAC systems.
- Power Flow Expertise : Ability to understand power flow from outlets through capacitors and printed circuit boards to individual components.
- Hands-On Experience : Prior experience in heat pump servicing or similar aftermarket service fields.
- Basic Tool Set : Must own the tools required to repair units.
- Transportation : Able to drive to Point Loma.
- Tech-Savvy : Proficient with Word, Excel, G-Sheets, Slack, Asana, and Email.
Preferred
- Compressor, Pump, LCD, Fan Knowledge : Experience working with these components.
- Project Management Skills : Experience with Asana or similar software.
- Shipping Logistics Knowledge : Familiar with shipping software like Shipstation .
- Remote Work Setup : Access to a home garage or workbench to perform remote repairs.
- Vehicle for Transport : Having a truck or van for transporting units is a big plus!
Nice to haves
- Experience with Calendly or Google Meetings for customer and team interactions.
- Experience with Shopify for managing service orders.
Location : Based in San Diego, ideally close to Point Loma
Hours : Starting at 10-15 hours per week with flexible scheduling from 3pm-5pm Monday-Friday .
Pay : Competitive pay range of $19 - $30 / hour , based on experience.
Why This Opportunity Stands Out :
- Work-life balance : Flexible hours with the option to work remotely part of the time if you have a proper setup.
- Impact : Play a key role in shaping the customer experience for a fast-growing, wellness-focused brand.
- Growth potential : As we scale, there’s the possibility for more hours and greater responsibilities. This could be a stepping stone for more opportunities in the wellness and e-commerce industry.
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