IT Operations Support Analyst II

Turner Industries Group is looking for an IT Operations Support Analyst II to join our Information Technology team in Pasadena, TX.

The Analyst will provide technical assistance to Turner employees in the use of Information Technology in a friendly, reliable, and dependable manner.

This includes but is not limited to processing incidents and requests from start to completion in customer service, professional and friendly matter.

The employee will utilize a combination of internal and external resources with the soul function of being the main point of contact for these service requests

Functional Requirements :

• Address users in a friendly, courteous and professional manner at all times.
• Answer, evaluate and prioritize incoming voice and electronic customer requests.
• Document all information given and received in the service desk application to track calls, emails, walk-ups and project tasks.
• Manage time and assignments efficiently to complete all ongoing projects, tasks and deliverables.
• Load and configure company standard image on all new and existing computers.
• Assist in maintaining accurate inventory of computers, peripherals and software including but not limited to keeping records updated as needed in help desk system.
• Adhere to all company and operations support policies, procedures and standards.
• Advise and instruct end users on the necessary activities to achieve solutions and minimize call back.
• Answer client's inquires in person and / or via telephone concerning computer issues including hardware, software, and network.
• Install hardware and peripheral components including but not limited to monitors, keyboards, printers, modems, and hard drives.
• Participate in on call rotation as assigned.
• Diagnose hardware, software, and operator challenges and recommend and / or perform necessary actions to correct challenges based on knowledge of computer issues.
• Work effectively and professionally in a less supervised capacity in the absence of a Supervisor, Manager or Director.
• Coordinate with vendors.
• Any other specific duties assigned.

Qualification Standards :

Must be a customer service minded professional Must possess excellent communication, interpersonal, organizational and problem solving skills Post-offer drug / alcohol screen and physical evaluation required Pass the required safety courses and comply with all required safety guidelines for OSHA and site specific standards Must possess and maintain a current valid Texas Drivers license Meet Operations Support customer service standards Pass Operations Support competency exam Lift 40 pounds without assistance Minimum experience : 2+ years in PC support role Minimum education : High School Diploma or GED Equivalent plus 2 years of secondary education or equivalent work experience.

Credentials Preferred :

Knowledge of microcomputer hardware and common software applications such as Microsoft Office; ability to communicate effectively orally and in writing, understand and execute oral and written instructions, and organize workload;

must have excellent interpersonal skills, be able to listen, understand and analyze problems over the phone is preferred but not necessary.

Physical Involvement :

• Employee may be required to do the following : reaching in all directions, handling and manipulating objects and materials;
• coordinating the movement of eyes, hands and fingers to operate machines and equipment; lifting 30 to 50 pounds from ground level, waist level, and / or overhead;

carrying objects, etc.; standing; sitting; walking; seeing with or without correction; hearing with or without correction.

Turner Industries is an equal employment opportunity employer. All qualified individuals will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, national origin, disability and / or protected veteran status in accordance with governing law .

SPECIAL WARNING : PLEASE BE AWARE THAT YOU WILL NOT HAVE TO PAY FOR THIS DRUG / ALCOHOL TEST. PLEASE DO NOT SEND MONEY OR ANYTHING OF VALUE TO PERSONS WHO STATE THAT YOU HAVE TO PAY ANY AMOUNT OF MONEY OR GET A DEBIT / CASH CARD FOR PURPOSES OF THE DRUG / ALCOHOL TEST.

IF YOU HAVE ANY QUESTIONS ABOUT THIS, PLEASE CONTACT OUR HIRING OFFICE AT BEFORE AGREEING TO PAY FOR A DRUG / ALCOHOL TEST

Job Posted by ApplicantPro