Our tight-knit team in AlphaGraphics - US810 is actively seeking a new member of our team to Customer Service Representative (CSR) to join us.
This role could be a full-time role for Candidates with experience in Pre-Press and / or Graphic Design experience.
The Customer Service Representative (CSR) is primarily responsible for establishing and maintaining positive relationships with our customers by ensuring their requirements and needs are met.
Customer Service Representative Perks and Benefits :
- Competitive Compensation
- Hard work, collaboration, humanity, fun, and laughter
- Career path development
More than anything, we’re looking for a highly collaborative and dependable Customer Service Representative (CSR) who is driven by the opportunity to contribute to the success of a local business.
We are a small, passionate, and fast-paced team that is fully invested in our company's success, and we value contributions from each team member.
Customer Service Representative (CSR) Daily Tasks :
- Serve as the primary internal representative of the organization.
- Convey to the customer our expertise in products, services, and capabilities.
- Serve as an external key educator to our community and customers.
- Communicate customer requirements to the support team in accordance with company policies and procedures.
- Confer with customers by telephone or in-person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Determine charges for services requested, collect deposits or payments, or arrange for billing.
- Attract potential customers by answering product and service questions and suggesting information about other products and services.
Customer Service Representative (CSR) Role Qualifications :
- Experience conducting customer needs assessments, meeting quality standards for service, and evaluating customer satisfaction.
- Ability to effectively build relationships with customers and teammates.
- Strong written and verbal communication skills.
- Desire to continuously look for ways to help people.
- Critical thinking skills to identify the strengths and weaknesses of alternative solutions or approaches to a problem.
AlphaGraphics is an established leader in the Printing, Design, and Shipping industries. Our mission is to partner with small businesses and consumers and provide them with high-quality solutions that make life easier.
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