Restaurant General Manager

SMASHBURGER

RestaurantGeneral Manager

Our first Smashburger restaurant opened in 2007 with onesingle notion in mind; to serve a better burger ! Better burgers takesbetter service, support and teamwork.

That's why wetreat our team members fairly in a diverse and safe environment. Withan average of 10 restaurants opening each year, we invest in building internalopportunities for our teams’ learning and growth.

We just build better . BetterBurgers. Better Teams. Better Experiences.

BetterBenefits : Build a better experience work & lifestyle!

• Quarterly Bonus
• Get Paid $ to Refer your Friends*
• RGMs, RMs, & SLs are entitled to one (1) freemeal each shift they work *
• Paid time off vacation and sick*
• Medical, Dental and Vision Options*
• 401K match (21 and older)
• Flexible schedules in a fun, familyfriendly, team environment
• Employee Assistance Program
• Fast track for career opportunities
• Free uniform
• Eligibility based off of time inposition and average hours worked
• Referred employeesmust be manager level and in good standing & Referee must be employed withSmashburger at time of payout.

Bonus is paid in two distributions

RestaurantGeneral Manager Responsibilities

• Reporting to the Director of Operations / DistrictManager and is the primary support for the management teams in their respectiverestaurant location.
• Managethe performance of multiple Restaurant Managers (RM), Shift Leaders (SL) and Employees
• Promotea fun and positive work environment
• Developfuture leaders for the company
• Managethe effectiveness of people focused processes and systems
• Ensureindividual unit is always staffed adequately which includes : employeeretention, communicating staffing needs to DO / Recruiting and checking ATS eachmorning for new applicant flow, including the selection, development andperformance management of employees
• Provideinitial and ongoing training to all employees within the unit utilizingSmashConnect LMS, and 4 step method of training
• Rewardand recognize employee performance that exceeds company standards
• Engagein talent reviews and performance conversations for all RM / RS in theirrespective restaurant
• Partnerwith Human Resources Business Partner (HRBP) to manage progressive disciplinaryprocesses that arise with the unit
• Resolveall employee relations issues with the assistance of the DO / SDO and HRBP
• Managewith integrity the daily completion of operational check lists to include
• Linechecks and uniform standards
• Opening / closingcheck lists
• Safeand deposit logs
• ManageFSC operational standards daily and complete a corrective action plan for everyFSC audit performed by SDO, DO, and QM
• Managethe guest experience metrics (NPS and OSAT) and resolve all guest complaintswithin 24 hours of the incident through use of Medallia
• Ensureall food safety standards are followed and in compliance with all local healthdepartments
• Exemplifyguest service on each shift of the day and communicates SIZZLE servicestandards to the employees
• Managethe successful onboarding and training for all new employees
• Facilitateroutine management communication
• Managethe businesses spends through allocations and usage of company declining budget
• ManageCOGS through PAR ordering management, inventory, and FIFO reporting
• Managespending in accounts cleaning, small wares, and operating costs
• Followand ensures company cash policies to ensure minimal losses through theft orshortages
• Buildsales through community involvement and improvement of FSC operations withinthe unit
• Managelabor cost through effective wages within the hourly minimums in accordance tostate laws
• Participatein P&L reviews with SDO and DO
• Buildschedules based on company forecast tool and allowed labor percentages. Whilereacting daily to sales trends and reducing labor scheduled when needed
• Managelocal store marketing programs as assigned

Restaurant General Manager Requirements

• 1-2years of Restaurant General Manager experience in restaurants
• Flexibleto work nights, weekends, and holidays
• FollowSmashburger uniform standards
• Abilityto follow all guidelines and procedures set forth by Smashburger, local, state,and federal employment regulations
• Mustsuccessfully complete Smashburger training program
• Possessstrong communication skills, both written and verbal, to effectivelycommunicate with restaurant management, front line employees and corporatesupport teams
• Peoplemanagement skills to effectively select, assess, coach / counsel, develop,motivate, and lead restaurant teams
• Excellentattention to detail
• Proventime management, consistency, and organizational skills
• Highlymotivated, self-directed, and results driven
• Physicalability to stand for extended periods of time and to move and lift boxes offood / supplies up to 50 lbs.
• Abilityto work in high and low temperatures
6 days ago