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Senior Director Technology Support Services

VirtualVocations
Chicago, Illinois, United States
Full-time

A company is looking for a Senior Director of Technology Support Services.Key Responsibilities : Leading and developing a team of technical support analysts responsible for incident response and ensuring organizational stabilityDeveloping and implementing strategies to drive IT service management excellence and customer-centric focusEstablishing strategic relationships with vendors to improve service delivery and reduce costsRequired Qualifications : Bachelor's degree in Computer Science, Information Technology, MIS, or related field preferred;

Master's degree desired12+ years of experience in Information Technology and 8+ years as an executive leaderExperience using ITIL practices for change, incident, and problem managementProven ability to recruit, retain, and motivate technical teamsStrong understanding of IT functions, processes, and technologies

9 days ago
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