Associate Director, Housing Facilities Services
Required Qualifications : Applicants must specifically address how they meet these required qualifications to meet the requirements of the position.
- Bachelor’s Degree
- 7 years of progressive leadership and experience in managing university-owned student housing properties.
- Experience supervising full-time staff.
Preferred Qualifications
- Master’s degree in business administration or facilities-related field.
- Experience overseeing maintenance operations.
- Experience overseeing custodial operations.
- Experience overseeing and creating budgets.
- Experience with contracted services.
Job Description The Associate Director provides leadership and operational management for a portfolio of 23 buildings and 1.
7 million gross square feet. The Associate Director supervises and executes daily operations, including custodial and maintenance services.
This position will oversee the successful growth and operation of the program as it seeks to grow and will be the primary individual responsible for quality control and execution of increased standards.
This position will report to the Director of Housing Facilities Services, Job Duties Administrative Leadership
- Directly supervise two Assistant Directors and indirectly support a team of over individuals in the daily execution of the Housing Facilities Services unit operations.
- Develop, oversee, and maintain customer service operations that are focused on quality control, engagement, and follow-up.
- Assist in developing, reviewing, and implementing all policies and procedures for Housing Facilities Services.
- Working collaboratively with external vendors to manage departmental contracts, including pest control, waste management, and other operations as required.
- Perform human resource functions within the leadership of responsible units.
Operations
- Oversee the training, development, and management of all team members to ensure proper execution, connection to institutional standards, and opportunities for advancement.
- Ensure routine and preventative maintenance functions are planned and executed.
- Responsible for ensuring work orders are responded to promptly and proper control measures are in place.
- Handle emergencies and support staff through decision-making, support, and execution of contracts as needed.
- Demonstrate strong project management skills to ensure work is completed thoroughly and in a timely manner. Works with Construction Manager II to support and coordinate maintenance projects.
Other Duties
- Actively collaborate with Housing Administrative Services (HAS) and Residential Experience to ensure a seamless student experience.
- Serve as essential personnel and assist in an emergency on campus.
- Serve as a departmental senior leadership team member to assist in making comprehensive decisions that impact the full on-campus experience.
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