Sr. Field Service Engineer

Title : Sr. Field Service Engineer Location : Palo Alto, CA Shift : Day Shift Compensation : 80k-100KBenefits : Comprehensive Corporate Benefits Package (Medical, Dental, PTO, 401K), Cell phone, laptop, and company car.

Travel : local travel within assigned territory, position may require frequent overnight travel.Position Description : As a Sr.

Field Service Engineer, you travel to our customer sites to ensure our products are calibrated and optimized for high performance.

You will be able to build relationships with our customers, putting them at ease that you are there to investigate and solve any technical issues.

• Responsible for the installation and service of company products (mammography, digital mammography, bone densitometry, and mini c-arms) which include electrical, mechanical and software components.
• Establish and maintain a high level of customer satisfaction with company's products, support and service.
• Complete all remedial service actions, standard system checks, and required hardware and software upgrades in accordance with approved policies and procedures.
• Maintain a good customer service reputation by complying with all regulatory requirements and all aspects of DQSM.
• Train customers on the basic operation and use of company products.
• Provide feedback to the District Manager concerning product performance anomalies encountered in the field, and make recommendations for service improvements.
• Provide support at conventions, trade shows and customer trials.
• Provide pre and post sales support by maintaining close working relationships with sales and customers to ensure expectations are met and equipment installations are handled as planned.
• Manage inventory, keep accurate records, and return unused and failed parts promptly.
• Promote service contract offerings and assist the local Service Sales Specialist in selling service agreements to customers within your assigned territory.
• Manage the assigned territory in an organized fashion.
• Perform PM’s on time, provide expeditious on-site response and minimize equipment downtime.
• Respond to customer inquiries in written form (with managerial approval), in person, or via telephone as needed.
• Escalate customer issues and unresolved product problems to service management in a comprehensive and timely manner.Requirements :
• Associate's Degree or equivalent in electronics, computer science or related technical discipline is required.
• 5-10 years experience in a field service position working with customers to resolve problems related to x-ray, digital imaging or related medical equipment preferred.
• Experience designing, installing, or maintaining computer networks highly desirable.
• Must be a self-starter, able to travel and work independently with minimal supervision.
• Must be capable of multi-tasking, setting priorities, and scheduling work activities.
• Ability to resolve problems, think analytically, and communicate professionally in high-pressure, time-sensitive, customer environments.
• Willing to work flexible hours and overtime on short notice.
• The position requires the ability to be on call after normal working hours.
• A high degree of mechanical aptitude.
1 day ago