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Help Desk Technician

Help Desk Technician

VirtualVocationsCleveland, Ohio, United States
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A company is looking for a Help Desk Technician (Hybrid).

Key Responsibilities

Serve as the first point of contact for end users seeking technical support via phone, email, and chat

Document issues accurately and create or update help desk tickets

Perform basic remote troubleshooting and recommend process improvements

Required Qualifications

1+ years of experience in technical support or help desk environments

Basic knowledge of Windows 7-11 troubleshooting and peripheral device setup

Experience supporting Microsoft 365 and MS Office applications

Familiarity with VPN configuration and general network troubleshooting

Basic Active Directory knowledge (user management, password resets, etc.)

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Help Desk Technician • Cleveland, Ohio, United States

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