CUSTOMER SERVICE

Job Title : Customer Service Representative

Overview :

Hobby Lobby is seeking enthusiastic and customer-focused individuals to join our team as Customer Service Representatives.

Our ideal candidate will provide exceptional service to our customers, ensuring their shopping experience is pleasant and efficient.

As a Customer Service Representative, you will be responsible for assisting customers with their inquiries, managing transactions, and maintaining a welcoming store environment.

Key Responsibilities :

• Customer Interaction :
• Greet and welcome customers warmly as they enter the store.
• Assist customers in locating products and provide information about the store’s offerings.
• Answer customer inquiries via phone and in person, addressing concerns and resolving issues promptly and effectively.
• Sales and Transactions :
• Process sales transactions accurately and efficiently using the store’s point-of-sale system.
• Handle cash, credit, and debit card transactions, ensuring proper procedures are followed.
• Assist customers with returns, exchanges, and refunds according to store policies.
• Product Knowledge :
• Stay informed about current sales, promotions, and store events.
• Provide product recommendations based on customer needs and preferences.
• Maintain a thorough understanding of store products and inventory to assist customers effectively.
• Store Maintenance :
• Ensure the store is clean, organized, and visually appealing.
• Restock shelves and displays as needed to maintain product availability.
• Assist in setting up promotional displays and signage.
• Team Collaboration :
• Work collaboratively with team members to achieve store goals and objectives.
• Participate in team meetings and training sessions to stay updated on store policies and procedures.
• Assist with special projects and tasks as assigned by store management.

Qualifications :

• High school diploma or equivalent; additional education or certifications in customer service or related fields are a plus.
• Previous experience in retail or customer service is preferred.
• Strong communication and interpersonal skills.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Basic math skills for handling transactions.
• Positive attitude and a genuine desire to help customers.
• Flexibility to work various shifts, including evenings, weekends, and holidays.

Physical Requirements :

• Ability to stand, walk, and move around the store for extended periods.
• Ability to lift and carry items weighing up to specify weight, e.g., 30 pounds .
• Capability to perform repetitive tasks such as scanning items and operating the cash register.

Benefits :

• Competitive hourly wage.
• Employee discount on store merchandise.
• Opportunities for career growth and advancement within the company.
• Comprehensive training program to enhance your skills and knowledge.
30+ days ago