CUSTOMER SERVICE REPRESENTATIVE

Customer Service Representative

Job Category : Customer Service Requisition Number : CUSTO19228 Showing 1 location Job Details

Description

At Orkin, our purpose is to help protect the world where we live, work, and play. Our Customer Service Representatives are committed to this purpose.

Our Customer Service Representatives are full-time with benefits, fully paid training, competitive wages and the opportunity for career growth.

At Orkin, we provide the most accurate, comprehensive, and efficient pest management services for both residential and commercial customers.

This position is ideal for the candidate that wants to be a part of a rock-solid company providing a valuable service to our customers while growing your career!*

The Successful Customer Service Representative Will . . .

Demonstrate a strong work ethic and capacity to handle high work volume in a great teamwork environment and :

• Answer calls from customers to schedule and confirm service appointments
• Schedule appointments for technicians to minimize drive time and / or distance as needed
• Schedule & communicate with Service Technicians to meet customer requirements
• Perform outbound calls to customers regarding outstanding account balances
• Receive payments from past due customers
• Proficiently navigate a Windows-based & Web-based systems to communicate with customers, team members and to adjust customer accounts
• Answer inbound customer service calls with an open, friendly greeting
• Utilize strong listening skills and probing questions to identify the customers concern and evaluate their needs
• Use strong communication skills to communicate / empathize with customers
• Work well within a team
• Participate in quality assurance processes / programs / initiatives as requested
• If you are organized, efficient, accurate and accountable with a strong ability to multi-task, then consider this key role as a part of the branch team!*

We Offer

• Competitive hourly pay
• Comprehensive benefits package including medical, dental, vision, maternity & life insurance
• 401(k) plan with company match, employee stock purchase plan
• Paid vacation, holidays, and sick leave
• Employee discounts, tuition reimbursement, dependent scholarship awards
• Quality, comprehensive training programs
• Opportunities to grow personally and professionally
• Founded in 1901, Orkin is a global residential and business service provider who provides the most accurate, comprehensive, and efficient pest management services for both residential and commercial customers
• As the industry leader, we value PEOPLE, PROGRESS and PROFESSIONALISM
• The Pest Management Industry is growing and is a recession resistant line of business
• Orkin is financially stable and growing as the largest subsidiary of , (NYSE : ROL), headquartered in Atlanta, GA

APPLY NOW for immediate consideration!

Requirements : We require the ability to pass a drug screen. Candidates must meet the job requirements and perform job duties with or without accommodations.*

Keywords : customer service, office, administrative assistant, representative, data entry, customer retention, self-starter, communication, scheduler, accounts payable, accounts receivable*

Experience Preferred

• 2 years : Proven customer service experience*
• 1 year : Proficiency in MS Outlook, Word and Excel*

Experience Preferred

• 3-4 years : Scheduling or dispatch experience in a service industry a plus*
• 0-1 year : Scheduling or dispatch experience in a service industry a plus*

Education Required

High School / GED or equivalent. Some college or Bachelors preferred.*

Qualifications

Skills

Behaviors

Motivations

Education

Required

High School / GED or better.

Experience

Required

2 years : Proven customer service experience

1 year : Proficiency in MS Outlook, Word and Excel

Licenses & Certifications

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)