- At Kelly® Professional & Industrial, we’re passionate about helping you find a job that works for you. How about this one?
- We’re seeking an *Onsite* *Customer Service Representative* to work with one of our clients in Miami, FL With us, it’s all about finding the job that’s just right.
- Pay Rate : * $15.00*Hours : * Training 8 : 00am-5 : 00pm EST M-F for 4 weeks on-site.Shifts will be determined during training available shifts are :
- 11 : 00am to 8 : 00pm
- 12 : 00pm to 9 : 00pm
- 1 : 00pm to 10 : 00pm*Onsite Position in *Miami, FL*Temp to Perm* (based on attendance and performance)*What’s a typical day as a Customer Service Advocate I?
Provides front line, direct contact with customers when filing claims over the phone.* Informs customers of the organization’s products and / or services.
- Files claims by collecting pertinent information from customers.* Answers routine questions and resolves basic problems, refers more difficult items to higher level team members for guidance.
- Follows standard screens / scripts to perform most tasks, the ability to navigate a computer-based system, maintains and updates company records as needed.
- Processes and determines coverage by reviewing forms and other applicable records.* Maintains professionalism and effectively interacts with all contacts, both internal and external.
- Maintains department quality standards and performs job duties as directed by supervisor *Requirements High school Diploma or Equivalent.
- Minimum of 6 months of customer service experience (Call Center Preferred)* Excellent Customer Service skills* Excellent verbal and written communication skills* Basic problem-solving skills* Experience with Microsoft based programs and computer products* An acute attention to detail / accuracy and effective note taking / documenting skills* Must be able to handle / process high call volumes, at times while adhering to scheduled breaks / lunches in accordance business needs.
- Preferred Experience, Skills, and Knowledge Experience in similar customer service function or call center experience.* Focus on Customers - Demonstrates professionalism when dealing with customers.
- Apply Functional Knowledge - Demonstrates an understanding of complex technical or functional information, products, and services.
- Demonstrate Resilience - Adjusts actions in response to shifting priorities and rapid change.* Learn Continuously - Applies learning from past experiences, and continuously seeks new information and asks questions.
- Demonstrates minimum typing speed of 35 words per minute.*What happens next*Once you apply, you’ll proceed to next steps if your skills and experience look like a good fit.
But don’t worry even if this position doesn’t work out, you’re still in our network. That means all our recruiters will have access to your profile, expanding your opportunities even more.
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