Job Description
Job Description
We are looking to bring onboard a Customer Service Representative in Concord, Massachusetts. The role involves providing assistance to students, managing various communication methods, and ensuring the smooth running of administrative tasks.
The position is based at a physical location and falls under the contract to hire employment category.
Responsibilities :
- Fielding inquiries from new and existing aviation students, offering guidance on financial aid processes via in-person, phone, and email interactions.
- Managing the setup of iPads for students and providing necessary technical support.
- Maintaining accurate records of each student, ensuring all details are up-to-date through regular follow-ups.
- Collaborating with a team of customer service representatives based in different locations to provide comprehensive support to students.
- Facilitating the orientation and graduation processes for students, ensuring all necessary protocols are followed.
- Directing students to appropriate departments as needed for specialized assistance.
- Handling a high volume of work and multitasking effectively to meet deadlines and maintain service standards.
- Utilizing Microsoft Office products and Google Suite for administrative tasks and communications.
- Assisting in the organization of new classes every 10 weeks and ensuring all related administrative tasks are handled efficiently.
- Ensuring a smooth transition for new students into the program, providing necessary assistance and guidance.
- Minimum of 1 year experience in a similar role
- Proficiency in Microsoft Excel and Microsoft Word
- Experience in Data Entry and Order Entry
- Ability to handle both inbound and outbound calls
- Previous experience in a call center customer service role
- Excellent customer service skills
- Ability to handle email correspondence professionally and effectively
- Experience scheduling appointments
- Ability to answer inbound calls and provide assistance to customers
- Must be able to work in a team environment.
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