Vice President of Servicing

Mission :

• We help injury victims in their greatest time of need.

Core Values :

• PROVE Partners wants to make an IMPACT on the lives of the patients we help, the clients we work with, and the team we treasure.

I = Innovate Daily M = More…with Less P = Pursue Growth and Learning A = Accountability C = Communication T = Teamwork Job Summary :

• We are looking for an experienced professional to lead PROVE’s Servicing and Settlements division.
• Note that this role reports directly to the CEO.
• As the Vice President of Servicing, you will be primarily responsible for leading a team of Servicing Specialists and Lien Negotiators to effectively manage PROVE’s portfolio of medical receivables and litigation finance loans.

Your team will consist of both US-based professionals as well as offshore, remote agents Note that prior professional experience building and managing offshore teams is a major plus You will be responsible for the servicing and settlement functions for multiple asset and client types, including :

• Primary servicing of PROVE’s medical receivables and litigation finance loans, Master servicing of PROVE’s medical receivables, and Primary servicing for third-parties accounts receivable management clients (outsourced revenue cycle solutions to medical providers, investors, other originators, etc.) You will serve as the escalation point of contact for client matters, ensuring that the team delivers exceptional customer service in each client interaction You will be responsible for designing, documenting, and implementing processes, setting KPIs, driving accountability, and unlocking efficiency gains You will service as the subject matter expert and lead product design and improvements, working directly with PROVE’s CTO and technology development teams Note that prior experience designing and implementing technology tools including business intelligence reporting (i.e., PowerBI, Tableau, etc.) is a major plus The primary objective of the Servicing Department is to protect PROVE’s financial interest in its receivable and loans by : Obtaining case status updates from representing law firms at least once every 90 days Recovering misdirected funds from third parties Securing new representation for dropped cases Representing PROVE’s interest in bankruptcies, probate, and other extenuating circumstances Providing balance verifications and statements upon request to representing law firm Completing insurance audits The primary objective of the Settlements Department is to negotiate favorable, win-win outcomes with representing attorneys at time of settlement.
• Doing so involves tactful negotiating skills underpinned by an analytical framework.

Job Qualifications :

• 7-10+ years in loan, mortgage, or financial products servicing, including 3 years in a leadership role Knowledge of medical lien / pre-settlement lending a major plus Prior professional experience at an investment firm (ideally within asset management / servicing) and / or an originator, with exposure to building out servicing departments.
• Strong data and analytics orientation — proven ability to design, interpret, and act on business intelligence, portfolio performance, and servicing metrics.
• Familiarity with institutional-grade servicing platforms and an understanding of “what great looks like” in terms of people, process, and technology.

Professional experience building processes and developing software Professional experience building and managing offshore teams Strong command of written English Well-spoken, likable professionals who can communicate effortlessly over the phone or in person Proficiency in Windows, Microsoft Teams, Word, Zoom Video Conferencing, Adobe, and Microsoft teams Bachelor’s degree required Ideal Candidate Profile :

• ​​​​​​​Builder Mentality : Excited to come in and design, scale, and refine people, process, and technology from the ground up.

Institutional Mindset :

• Professionals who have seen a top-tier servicing platform in action and can translate that knowledge into a scalable framework at PROVE.

Above and Beyond Customer Service :

• Professionals that go to great lengths to ensure clients and coworkers are supported Resourceful : Professionals with good business judgment who can problem solve and overcome obstacles without a user manual.

Detail-Oriented :

• Organized professionals that pay close attention to the finer details and how that may impact the service we provide our clients Self-Starter : Determined professionals with a strong work ethic and ability to consistently work diligently Team Player : Professionals that work well with others and don’t mind pitching in outside their role if needed.

Compassionate :

• Caring professionals that are deeply aligned with our mission of helping people in their greatest time of need Positive Attitude : Likeable, enthusiastic professionals who take pride in their work.

Relationship Oriented :

• Professionals that enjoy the opportunity to build relationships with their clients Resilient : Adaptable professionals that are comfortable with change Disclosures : Prove Partners is an Equal Employment Opportunity and Affirmative Action Employer committed to diversity in the workplace.
• Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
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