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Vice President of Professional Services

VirtualVocations
Manchester, New Hampshire, United States
Full-time

A company is looking for a Vice President of Professional Services to lead their Services operations and enhance customer engagement.

Key ResponsibilitiesServe as the executive sponsor for customer relationships and drive overall growth and profitability of servicesOptimize resources and processes to achieve KPIs and improve service deliveryDevelop and implement strategies for business process outsourcing and partner success programsRequired QualificationsMinimum of 15 years of experience in professional services or delivery / support functionsAt least 10 years of experience with metrics and processes in professional services5 years of experience as a services executive in a recognized SaaS organization5 years of experience in the non-profit sector as a service providerProven track record of building relationships across various organizational functions

20 days ago
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