Front Desk

ETHIC Excellence, Teamwork, Hospitality, Integrity, and Compassion steadfastly characterizes our mission to continually enrich the daily lives of residents.

We practice these principles with every task and interaction, from personal caregiver assistance to mowing the grass. At Touchmark, we say :

I AM AN ALLY

• I AM A FRIEND
• I AM A GIVER

We are looking for our next amazing Resident Services Assistant to join our dynamic, compassionate team at our award-winning senior living community.

Nestled under the pines and set along the Deschutes river on the west side of town, Touchmark at Mt. Bachelor Village offers an inviting work environment and supportive leadership.

As a Front Desk Resident Services Assistant / Concierge you will wear a variety of hats! The front desk is the heartbeat of our community it’s the place where residents and guests stop by to find out what is on the calendar of events for the day, to check on a package they’re expecting to receive, to have their dog taken for a walk or flowers watered, to let us know if they have a maintenance issue in their home, or just to lean on the counter and chit-chat about their day.

Position & Educational Requirements :

• Possess a high school diploma or equivalent
• Proficient with computers and Microsoft Office
• Professional and polite phone etiquette
• Organized, detail-conscious, and self-initiating
• Outgoing, warm, friendly personality
• Have a genuine interest in caring for elderly residents and working in a geriatric environment
• A commitment to a high degree of confidentiality
• The ability to multi-task
• Able to walk long distances, climb stairs and lift heavy objects
• Possess a high level of attention to detail and accuracy
• Respect the confidentiality of all resident's and staff information and records

The ideal candidate will :

• Have a commitment to Touchmark’s values (excellence, teamwork, hospitality, integrity and compassion), as well as a desire to model these values and encourage others to be allies, friends, and givers
• Have a can do attitude towards their work and be passionate about maintaining a five-star site appearance
• Experience answering calls on a multi-line phone system in a professional manner
• Flexibility in your schedule to cover for other team members when needed.
• Be willing to cross-train on other shifts to support the community
• Be willing to work independently
• Have working knowledge of Microsoft Office Applications as well as experience with equipment such as copiers and printers
• Maintain a professional appearance, a friendly attitude, and someone who can who can interact with composure in all experiences with team members, residents, and visitors.
• Excellent time-management skills and the ability to prioritize among multiple and / or competing tasks in a high-traffic area with multiple interruptions
• Be experienced in providing security detail for our property
• Have excellent communication and problem-solving skills

Benefits :

Touchmark is dedicated to providing the best for our residents, and it all begins with providing the best for our employees.

That’s why we offer a competitive compensation and benefits package to our team members who work 30+ hours per week which includes :

• Paid time off (including holidays)
• Health, dental, and vision insurance plans for employees and eligible dependents
• Education assistance
• Bonus and retirement plans
• Health care, dependent care, and commuter Flexible Spending Accounts
• On-Demand Pay allows you to access pay as you earn it
• Employee Assistance Program
• Supplemental insurance options

We are looking to hire individuals whose values align with ours and who believe in doing everything they can to lead by example in safety, compassion, and empathy.

If that sounds like you, we encourage you to apply.

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