A company is looking for a Sr. Manager of Customer Experience to enhance and automate customer support capabilities.Key ResponsibilitiesDevelop automated processes to scale customer experience support globallyIdentify strategies to improve response time and product satisfaction metricsOversee the development of data streams to analyze customer behaviors and sentimentsRequired Qualifications5-10 years of experience managing high-performing customer experience teams, preferably in health techExperience with off-shore resources and automation for operational efficiencyUnderstanding of hardware and software products used independently and togetherExperience with cross-functional collaboration for customer feedback and satisfactionComfortable working during EST and PST time zones
Senior Program Manager, Customer Experience, Stores Global Quality
Amazon Customer Service (CS) is looking for an experienced Senior Program Manager to join Amazon Stores Global Quality (SGQ) team. Advocate on behalf of customers and identify customer experience improvement opportunities throughout the consumer business using defect information. In this role, you w...
Senior Customer Success Manager
A company is looking for a Senior Customer Success Account Manager. ...
Customer Experience & Service Transformation Management Manager
You understand the ins and outs of customer support organizations what drives call volume, how to unlock and deliver customer value and think about customer support in a digital, self-service manner and you're ready to apply your knowledge to help clients optimize and transform their customer servic...
Senior Strategic Customer Marketing Manager
A company is looking for a Senior Strategic Customer Marketing Manager to lead multi-channel customer marketing campaigns. ...
Senior Product Manager, Trust & Safety - User Safety Experience - Seattle
As part of the Trust and Safety product team, the User Safety Experience team is a small but impactful group dedicated to minimizing exposure to unwanted content on TikTok. This position provides unparalleled experience in trust and safety, offering deep insights into end-to-end safety features and ...
Senior Enterprise Customer Success Manager
Enterprise Customer Success Manager to manage post-onboarding activities for mid-market and enterprise customers. ...
Sr. Program Manager, Customer Experience Team, AEX team
Amazon's Customer Service (CS) organization is looking for a dynamic, organized self-starter to help define the customer experience, and develop the expansion planning needs for the CS Customer Experience (CX) program team and operations network supporting Amazon’s customers across the Americas Emer...
Senior Product Manager - Technical, Brand Experience
The Brand Experience and Excellence team is looking for a customer-obsessed Product Manager- Technical to create a high visibility product that spans across a Brand's selling and advertising experience. We strive to understand how Brands define success and deliver our vision by helping them grow the...
Senior Manager Product Manager, Support Systems, Social Media Customer Service , Social Media Customer Service
Have you ever thought about what it takes to provide millions of customers with help across hundreds of social media handles, globally, while protecting their privacy and security? The Social Media Customer Service (SMCS) organization is looking for a product or program management leader who is pass...
Senior Client Account Manager, Large Customer Sales (Tech & Telco)
Reddit is seeking a Senior Client Account Manager for the Tech & Telco vertical of Large Customer Sales. This person will closely collaborate with a Senior Client Partner on campaign execution and optimizations to help agencies and advertisers achieve their marketing objectives on the fast-growing R...