Associate Director of Financial Aid Advising

University Staff

Description

University of Colorado Anschutz Medical Campus

Department : Financial Aid & Scholarships Office

Job Title : Associate Director of Financial Aid Advising

Position # : 00814556 - Requisition # : 34674

Job Summary :

The Associate Director of Financial Aid Advising is a full-time leadership role responsible for overseeing comprehensive financial aid advising services.

This position ensures students receive accurate, timely, and empathetic guidance on financial aid opportunities, eligibility, application processes, and award management.

This position is responsible for planning, decision-making, and leading a diverse team. As a key member of the Financial Aid and Scholarship leadership team, the Associate Director helps set and implement strategic goals and ensures compliance with federal, state, and institutional policies.

The Associate Director also acts as a liaison between the Financial Aid and Scholarship Office (FASO) and various schools, colleges, and programs, keeping them informed of policy changes and providing timely information to students.

This role recommends strategy, has responsibility for fiscal and / or human resources and has the authority to act on the Director's behalf when needed.

Supervision Received : This position reports to the Director of Financial Aid Services at CU Anschutz.

Supervision Exercised : This position will supervise a team of full-time staff professionals (currently 4 FTE).

Key Responsibilities :

Leadership and Strategy - 40%

• Create and implement comprehensive strategic plans to optimize customer service staffing levels and enhance training programs, aligning them with the office's goals.
• Develop and implement strategies aimed at helping students manage their debt, providing them with the necessary tools and advice to make informed financial decisions.
• Assist with implementation of new policies and procedures by coordinating training sessions for staff, providing clear and comprehensive documentation, and offering ongoing support to address any questions or challenges that arise during the transition.
• Review and update team-related policies and procedures annually.
• Lead the recruitment and development of a skilled team, ensuring they are well-equipped to support students effectively.
• Act as a key point of contact for escalating issues, ensuring they are addressed promptly and effectively.
• Collaborate with the processing team to review and update all communications and forms to ensure messaging is aligned with advising principles.
• Implement strategies to enhance office operations and regularly prepare reports to track progress and outcomes.
• Coordinate with schools and colleges to develop scholarship processes, ensuring students are informed about a variety of opportunities.
• Actively participate in the management team, contributing to strategic discussions and decisions.
• Develops and institutes an annual review and assessment of the financial aid programs in agreement with the recommendations and policies set forth by the Association of American Medical Colleges (AAMC).

Student Services & Team Management - 35%

• Provide strategic leadership and oversight of the Advising team, which consists of 4 professional advising staff members and 2-5 work study students, ensuring high levels of performance and customer satisfaction.
• Manage fiscal resources for the Advising team such as expenses for training and development, events, and staff recognition.
• Address and resolve intricate financial aid issues, providing students with clear and effective solutions.
• Oversee daily advising operations, ensuring staff are scheduled to handle all forms of student contact, including emails, walk-ins, appointments, and phone calls.
• Conduct performance reviews and provide constructive feedback to team members, fostering professional growth and development.
• Monitor and analyze team performance metrics, implementing strategies to achieve departmental goals.
• Ensures Advising team is trained on all aspects of their job duties and performs quality control on processes to monitor accuracy and compliance.
• Provide training to staff on customer service best practices; make training recommendations to Director and work in collaboration to develop and deliver trainings.

Collaboration with Stakeholders - 15%

• Acts as a liaison to campus units and departments to ensure we maintain a high level of service.
• Provide updates and training to campus units and departments to ensure compliance with federal, state and university policies and regulations.
• Continuously seek to streamline processes and improve the student experience.
• Collaborate with colleges to offer financial aid presentations and workshops at various programs and events, including orientation, open houses, and on-campus events.
• Provide outreach presentations and workshops in the local community.

Training and Professional Development - 10% :

• Participates in training seminars, conferences, committee meetings, etc. for professional development in the areas of Title IV financial aid.
• Maintain a thorough understanding of federal, state and university policies and regulations and ensure all services adhere to these standards, safeguarding the institution's compliance.
• Maintain year-round training calendar to provide regular trainings for the Advising staff.
• Promote professional development opportunities to the Advising staff.

Work Location :

Hybrid - this role is eligible for a hybrid schedule

Why Join Us :

The Financial Aid and Scholarships office, part of the Enrollment Operations division, is responsible for the administration of federal, state, and university financial aid and scholarship programs and for supporting students who have the potential to change the world through their practice and / or research.

This team is dedicated to processing aid accurately and in a timely manner and to providing the best service possible to our busy students.

The team also works collaboratively with other student services, schools and colleges, and the Denver campus in a dynamic and engaging work environment..

Benefits statement to include in all benefits-eligible positions :

Why work for the University?

We have AMAZING benefits and offerexceptional amounts of holiday, vacation and sick leave! The University of Colorado offers an excellent benefits package including :

• Medical : Multiple plan options
• Dental : Multiple plan options
• Additional Insurance : Disability, Life, Vision
• Retirement 401(a) Plan : Employer contributes 10% of your gross pay
• Paid Time Off : Accruals over the year
• Vacation Days : 22 / year (maximum accrual 352 hours)
• Sick Days : 15 / year (unlimited maximum accrual)
• Holiday Days : 10 / year
• Tuition Benefit : Employees have access to this benefit on all CU campuses
• ECO Pass : Reduced rate RTD Bus and light rail service

There are many additional perks & programs with the CU Advantage.

Diversity and Equity :

The University of Colorado Anschutz Medical Campus is committed to recruiting and supporting a diverse student body, faculty and administrative staff.

The university strives to promote a culture of inclusiveness, respect, communication and understanding. We encourage applications from women, ethnically minoritized individuals, persons with disabilities, persons within the LGBTQ+ community and all veterans.

In addition, the Anschutz Campus has also been recognized as an Age-Friendly University. The University of Colorado is committed to diversity and equality in education and employment.

Qualifications :

Minimum Qualifications :

• Bachelor's degree from an accredited institution of higher education.
• 5 years of progressively responsible experience in financial aid or scholarship office or organization.

A combination of education and related technical / paraprofessional experience may be substituted for the bachelor's degree on a year for year basis.

Applicants must meet minimum qualifications at the time of hire.

Preferred Qualifications :

• Master's degree from an accredited college or university in Business, Social Science, Communication, Finance, Public Administration, Compliance, Higher Education, Student Affairs or related field.
• Experience working with Oracle PeopleSoft Campus Solutions.
• Experience working with Federal and State aid regulations.
• Prior supervisory or work lead experience.

Knowledge, Skills, and Abilities :

• Knowledge of federal, state, and institutional aid regulations and policies.
• Ability to develop and facilitate staff training programs to maintain compliance with federal, state, and institutional policies.
• Strong analytic, research, and organizational skills.
• Ability to make independent decisions.
• Demonstrated ability to establish and maintain effective working relationships with other employees at all levels throughout the organization.
• Ability to communicate policies, procedures, and information with various departments / agencies, staff, and students and train personnel as relevant.
• Ability to independently assess opportunities and situations and provide reasonable solutions focused on problem resolution.

How to Apply :

For full consideration, please submit the following document(s) :

• A letter of interest describing relevant job experiences as they relate to listed job qualifications and interest in the position
• Curriculum vitae / Resume
• Three to five professional references, including name, address, phone number (mobile number if appropriate), and email address

Candidates are responsible for travel expenses if selected for final round interviews.

Questions should be directed to : Mercy Booth, [email protected]

Screening of Applications Begins :

Applications will be accepted until finalists are identified, but preference will be given to complete applications received by September 9, 2024 .

Those who do not apply by this date may or may not be considered.

Anticipated Pay Range :

The starting salary range ( or hiring range ) for this position has been established as $88,510 to $97,087

The above salary range ( or hiring range ) represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting.

This position may be eligible for overtime compensation, depending on the level.

Your total compensation goes beyond the number on your paycheck. The University of Colorado provides generous leave, health plans and retirement contributions that add to your bottom line.

Total Compensation Calculator : http : / / www.cu.edu / node / 153125

ADA Statement :

The University will provide reasonable accommodations to applicants with disabilities throughout the employment application process.

To request an accommodation pursuant to the Americans with Disabilities Act, please contact the Human Resources ADA Coordinator at hr.

[email protected].

Background Check Statement :

The University of Colorado Anschutz Medical Campus is dedicated to ensuring a safe and secure environment for our faculty, staff, students and visitors.

To assist in achieving that goal, we conduct background investigations for all prospective employees.

Vaccination Statement :

CU Anschutz strongly encourages vaccination against the COVID-19 virus and other vaccine preventable diseases. If you work, visit, or volunteer in healthcare facilities or clinics operated by our affiliated hospital or clinical partners or by CU Anschutz, you will be required to comply with the vaccination and medical surveillance policies of the facilities or clinics where you work, visit, or volunteer, respectively.

In addition, if you work in certain research areas or perform certain safety sensitive job duties, you must enroll in the occupational health medical surveillance program.

Application Materials Required : Cover Letter, Resume / CV, List of References

Job Category

Academic Services

Primary Location

Hybrid Department : U0001 Anschutz Med Campus or Denver - 20659 - VCSSLS-AVCSESS-Financial Aid

Schedule

Full-time

Posting Date

Aug 23, 2024

Unposting Date

Ongoing Posting Contact Name : Mercy Booth Posting Contact Email : [email protected] Position Number : 00814556