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Senior Operations Manager- Wisconsin

Senior Operations Manager- Wisconsin

MMT - Medicine in MotionMenomonee Falls, WI, US
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Senior Operations Manager

Are you passionate about making a meaningful impact in the field of Emergency Medical Services (EMS)? Join MMT Ambulance and make a difference in your community! We are growing fast and need compassionate EMS professionals to join our team. Enjoy competitive pay, flexible schedules, great benefits, free continuing education and more. Make a difference with us!

The Senior Operations Manager oversees and enhances field operations by managing multiple cost centers or a single, high-impact cost center, while leading and supporting Operations Managers, ensuring alignment with organizational goals, and driving continuous improvement. This role focuses on operational efficiency, staff development, quality assurance, and budget management while fostering strong relationships with customers and ensuring exceptional patient care.

Essential Duties and Responsibilities :

  • Operational Efficiency : Optimize daily operations to boost productivity and cut costs.
  • Performance Monitoring : Track and analyze performance data to ensure area goals are met.
  • Staffing Management : Supervise hiring and training to maintain a skilled and adequately staffed team.
  • Quality Assurance : Enforce quality control procedures to uphold high standards of patient care.
  • Budget Management : Track and manage the operational budget to maintain financial efficiency.
  • Crisis Management : Create and implement strategies to address operational emergencies and operational disruptions.

Physical Requirements :

  • Must be physically able to operate a variety of vehicles and equipment as required to meet the essential job functions of an EMS provider.
  • Involves bending, sitting, kneeling, moving, and lifting patients and equipment.
  • Must be able to drive / ride in ambulance for extended periods of time without issue.
  • Physical agility is necessary to lift and move patients safely.

    • Qualifications :

  • High school diploma or equivalent (GED). Bachelor degree preferred (Business Management or equivalent) or 5 years' experience in an EMS Management position.
  • Approximately 5-7 years recent years of recent EMS experience as an Emergency Medical Technician or Paramedic.
  • Must have proof of valid motor vehicle operating license, with continued safe driving history.
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals, written, oral or diagnostic reports.
  • Certified EMT / Paramedic License for your state of employment.
  • NREMT specific certification with ability to obtain reciprocity is required prior to start date.
  • PALS (Pediatric Advanced Life Support)
  • BLS (Basic Life Support)
  • ACLS (AHA) or ALS (American Red Cross) certification recommended
  • Paramedics and CCP only.

    • Preferred Skills and Competencies :

  • Experience overseeing multiple cost centers with a focus on strategic resource management.
  • Strong time management and prioritization abilities.
  • Experience with Fleetio, Operative IQ, Samsara and Traumasoft systems for operational oversight.
  • Proven ability to lead and mentor teams while fostering accountability.
  • Excellent communication, problem-solving, and decision-making skills.

    • Other Duties :

    Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. At any time with or without notice, duties, responsibilities and activities may evolve.

    Who We Are :

    For over 35 years, MMT has been at the forefront of innovation, continuously expanding to support our team members and provide efficient, reliable interfacility ambulance patient transportation for our healthcare partners. Our growth is fueled by our experienced, empowered, and dedicated workforce, delivering exceptional care to patients.

    MMT employs AI-powered technology and state-of-the-art dispatch centers to ensure on-time, efficient, and effective operations. With a growing fleet of 500+ vehicles and a workforce of 3,200+ providers, MMT is committed to delivering the best patient care 24 / 7 / 365.

    If you're ready to contribute to our mission of delivering exceptional patient care, apply today to be a part of the MMT Ambulance team!

    Statement of Equal Opportunity Employment :

    It is the policy of MMT Ambulance to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender identity, sex, sexual orientation, national origin, age, physical or mental disability, genetic information, marital status, status as a veteran military service, or any other characteristic protected by applicable federal, state, or local civil rights laws.

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    Operation Manager • Menomonee Falls, WI, US