Admissions Specialist

Job Description

Job Description

Full-time

Monday - Friday 8 : 30 a.m. to 5 : 00 p.m., May require weekends & holidays

The Admissions Specialist role is responsible for managing the admissions process for individuals seeking treatment for substance abuse and addiction.

The role serves as the initial point of contact for potential clients and their families, guiding them through the admissions process, assessing their needs, and ensuring a smooth transition into treatment.

• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment
• Ability to read and interpret written information; write clearly and informatively; edits work for spelling and grammar.
• Ability to speak clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions;

demonstrates group presentation skills; and participates in meetings.

• Working knowledge of Microsoft Office Suite (Word, Excel, Powerpoint, OneNote, Calendar, Outlook, and Teams).
• Working knowledge of Google Workplace (Docs, Sheets, Slides, Forms, Gmail, Chat, Spaces, Keep, Tasks, Calendar, and Meet).
• Working knowledge of Electronic Medical Records (EMR) systems.
• Knowledge of addictions and mental health complications.
• Knowledge of community health resources that support life improvement in physical, emotional, mental and spiritual health, economic security, employment, positive social and family interdependence and positive cultural identity including :
• Knowledge of referral procedures and admittance criteria for health care and community providers.
• Ability to network and collaborate with healthcare and other social and cultural agencies that can provide services to the patients and families.
• Knowledge and competency in problem solving, stress management, ethics and team building.
• Knowledge and competency in Behavioral Health and substance Use Disorder diagnoses and related symptoms.
• Knowledge and competency in crisis intervention, de-escalation, and calming techniques.
• Knowledge and competency in risk factors for suicide / homicide.
• Knowledge and competency in risk assessment and safety planning.

Knowledge of alcohol and other drugs that includes :

• Alcohol and addictive drugs and their physical, emotional, intellectual, and spiritual impact on the individual.
• Alcohol and addictive drugs and their impact on the family.
• Ability to determine if a medical emergency exists and to take appropriate action, when necessary.
• Knowledge of emergency procedures used in case of alcohol and / or drug overdose.
• Knowledge of the stages of alcohol and other drug withdrawals and ability to take appropriate action at each stage.

Knowledge of emergency procedures used in case of alcohol and / or drug overdose.

Knowledge of the stages of alcohol and other drug withdrawals and ability to take appropriate action at each stage.

EDUCATION : Required : High School Diploma or GED, Preferred : Degree from accredited college or university in a related field of study.

EXPERIENCE : Behavioral Health and SUD treatment. Preferred : Minimum of 3 + years of experience with intake / admissions process.

LICENSURE / CERTIFICATION : Required : Valid CDCA, QMHS, and / or CPI Certification, Preferred : Bachelor's level certification (LCDC III or higher) Required : Valid First Aid / CPR, AED, BLS, or ALS Certification