Job Description
Job Description
We are seeking a Customer Service Representative Associate to join our team based in San Antonio, Texas. The Customer Service Representative Associate role offers a long-term contract employment opportunity.
As a Customer Service Representative Associate , you will be responsible for a variety of tasks, including managing customer inquiries, maintaining accurate records, and processing applications.
This role is vital in ensuring efficient and effective patient care through various office functions.
Responsibilities :
- Greets patients as they arrive and manage appropriate standard wait times.
- Complete check-in and check-out tasks to include patient demographic verification insurance verification complete pre-authorizations and / or precertification of procedures and copy required documents.
- Collects co-payments co-insurance and deductibles and issues receipts.
- Manages cashier box and daily deposits according to company policies.
- Processes walk-in patients and visitors.
- Periodic disinfection / cleaning of lobby area.
- Answers phones and schedules appointments.
- One to two years of related work experience including data entry
- ICD 10 and CPT coding experience
- Prior experience with EMR computer applications
- Working knowledge of medical terminology
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